Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
269 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Solutionbased (solutionbased.com) has 269 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
269 approved reviews, newest moderated first
Was needing a solution for my elderly mother and your lift has proven that if she does take a fall she can use the lift to stand back up. Thank you so much❤
By Charlene C.
Response from Solutionbased· Apr 11, 2023
Thanks for taking the time to write a review for us.
The website is friendly user. It's easy to place an order and received it in a timely manner. It was delivered when promised without any issues.
By Irma V.
Response from Solutionbased· Apr 11, 2023
Thank you 😊
We had a bracket on our Shower Buddy chair break and the staff was immediately responsive and shipped us a new bracket. It's refreshing when a good product is supported by good people.
By Timothy B.
Response from Solutionbased· Mar 22, 2023
Thanks for taking the time to share your experience with the Trustpilot community. We are not perfect but we certainly do our best to take care of our users.
Great Customer Service and fast delivery
By Danelle G.
Response from Solutionbased· Mar 23, 2023
Thanks for the review, that just put a smile on our face. Cheers!
The bag fell apart when I used it. I would like my money back.d
By Robert N.
Response from Solutionbased· Mar 23, 2023
Hi Robert, so sorry to hear about your experience with the bag. We are happy to send you a replacement at no charge.
Oscar did a great job helping me.
By Chip C.
Response from Solutionbased· Feb 15, 2023
Thanks for the feedback and review. 👍
Actually I have no words to describe how wonderful and life changing SB1 has been, before shower buddy arrived two people had to lift up my shower chair and put me in the shower stall, due to this I could take showers only when two people were present and could help out, now I can take as many showers as I like and at any hour with only one caretaker. P.S I want to specially thank Oscar for his excellent guidance, knowledge and support.
By Bruce M.
Response from Solutionbased· Feb 15, 2023
Thank you for taking the time to write this wonderful review. We are so happy to be part of your daily independence.
Best customer service, ever! Appreciate Oscar's help with resolving a specific issue I was having.
By CINDY H.
Response from Solutionbased· Feb 15, 2023
Thanks for taking the time to write a review, we appreciate it.
