Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
269 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Solutionbased (solutionbased.com) has 269 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
269 approved reviews, newest moderated first
My questions were answered. I placed my order and it was delivered promptly.
By Melanie M.
Response from Solutionbased· Apr 17, 2024
Thanks for taking the time to review your experience with SolutionBased. We are glad we were able to help.
There was a mix up on the shipping, but it was quickly corrected. Appreciate the great customer service, thanks.
By Allyn G.
Response from Solutionbased· Apr 14, 2024
Sorry for the mix-up and we are glad it was corrected quickly. Thanks for taking the time to rate your experience.
It was easy to find the part I needed on your website (24" ShowerBuddy chair wheel). It wasn't outrageously expensive. The order process was easy. Delivery was quick and timely with no product issues. The part was easily installed and fit perfectly. No issues anywhere in the process. In contrast, a competitor took 2 days to get back to me on my inquiry. I purchased and you shipped what I needed before they even got back to me.
By Ken H.
Response from Solutionbased· Feb 26, 2024
Thank you so much for your glowing review! We're delighted to hear that you had such a positive experience with SolutionBased. Providing seamless service and quick responses to our customers is always our top priority. We're thrilled that you found the part you needed easily, and that our delivery process was prompt and hassle-free. We truly appreciate your business and hope to continue exceeding your expectations in the future. If you ever need anything else, please don't hesitate to reach out. Thanks again for choosing SolutionBased!
I am still waiting for your response.
By EMIN Y.
Response from Solutionbased· Feb 26, 2024
Hi, Emmanuel has reached out to start the return process. Once the unit arrives at our location we will issue a refund. If you need any assistance you can also call us (877)769-2833
Castor fit perfectly. It came in less than a week and installation was easy!! Thank you!!
By Pidge T.
Response from Solutionbased· May 7, 2024
Thanks for taking the time to review SolutionBased.
Product was shipped promptly and arrived in good shape. It's unfortunate that I have to replace the back fabric every 6 months, and that the replacement price is so high.
By DRDee
Response from Solutionbased· May 7, 2024
Thank you for your review! We're glad to hear your product was shipped promptly and arrived in good condition. We understand your concern about the back fabric replacement, and we apologize for any inconvenience. Should it happen again, please reach out to us and we will send out a replacement at no charge. Your feedback is valuable to us, and we'll work to improve our products and pricing. Please feel free to reach out if you need any further assistance. Thank you for choosing us!
After leaving a constructive review, the company reached out and offered to make it right. I appreciated their effort to resolve my complaint.
By Tonya W.
Response from Solutionbased· Feb 8, 2024
Thank you for sharing your experience with us! We're glad we could address your concerns and make things right. Your satisfaction is our priority, and we appreciate your feedback. If you ever need anything else, please don't hesitate to reach out.
The part I ordered was listed as sold out. Emanuel in CS emailed and found the part in the warehouse. While I like my SBJ6 chair, I hope I don’t need extra effort to maintain my chair in the future.
By SDF
Response from Solutionbased· Feb 5, 2024
Thank you for your feedback. We're glad Emanuel from our customer service team could locate the part for your Showerbuddy SB6C chair. We apologize for any inconvenience. Rest assured, we're committed to improving our processes. If you ever need further assistance with your chair, don't hesitate to reach out. We appreciate your trust in our brand.
