Never received my order and no help
Never received my order and no help
By Laurie Ann P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
563 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Men's, Women's and Kids Designer Sunglasses from Fashion brands such as, Fendi, Gucci, Maui Jim, Dior and more available at Solstice Sunglasses.
Solstice Sunglasses (solsticesunglasses.com) has 563 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
563 approved reviews, newest moderated first
Never received my order and no help
By Laurie Ann P.
Awful. Delivery time was 3-5 business days and I still havent even received an update that my order has shipped. Extremely poor customer service.
By Richard Hartley I.
Response from Solstice Sunglasses· Jul 24, 2026
Hi, We’re sorry to hear about your experience. We experienced a slight delay with your order, and we understand how frustrating it is to wait beyond the 3–5 business day timeframe without receiving a shipping update. Our team is actively working to get your order processed and shipped out as soon as possible. We are also working to improve our communication and provide more timely updates when delays occur. Thank you for your patience and understanding while we work to get your order on its way.
Amazing company!100% authentic products, very fast delivery.
By LUXURY
Response from Solstice Sunglasses· Jul 21, 2026
We're so happy to hear you appreciate our authentic products and fast delivery! Thank you for your wonderful feedback.
Order was canceled.
By Al’Laiya P.
Response from Solstice Sunglasses· Jul 21, 2026
Hi, We’re sorry for the inconvenience caused by the cancellation of your order. Unfortunately, due to limited stock availability, we were unable to fulfill your order and had to cancel it. We sincerely apologize for the disappointment and inconvenience. Please feel free to reach out to our customer support team, and we’ll be happy to see how we can assist you further. Thank you for your understanding.
Easy checkout and shipping was fast! Also there were on-time shipping updates.
By Shana E.
Seven days after placing my order, I still have no idea when I can expect delivery.
By Shirley A.
Response from Solstice Sunglasses· Jul 20, 2026
Hi, Thank you for sharing your feedback. We apologize for the delay and understand your concern about not having an update yet. We experienced a slight delay with your order, but our team is working to get it completed as quickly as possible. Your order is expected to ship out by the end of this week. We appreciate your patience and understanding while we work on getting your sunglasses on their way. Thank you for choosing Solstice Sunglasses.
Haven’t recieved them yet and it’s been a bit of time.
By customer
Response from Solstice Sunglasses· Jul 20, 2026
Hi, Thank you for your review. We understand you're eager to receive your order. Your order was placed on July 12, and our estimated shipping timeframe is 7–10 business days. As of today, it is only the 6th business day, and we're happy to let you know your order has already shipped ahead of the estimated timeframe. We've also sent a shipping confirmation email with your tracking information. If you don't see it in your inbox, please check your spam or junk folder. We appreciate your patience and hope you enjoy your new sunglasses!
Real products, Great prices, customer service is right on, and shipping is freaky fast
By Bobby B.