Always fast to respond and…
Always fast to respond and knowledgeable.
By J F.
Response from SolidWP· Dec 3, 2024
Music to our ears! Thanks for the hype, we've got you!
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
118 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A seriously solid foundation for WordPress websites. SolidWP goes beyond standard reactive repair with powerful prevention to keep you out of a crisis. Solid Suite is three products that keeps your WordPress website secure and maintainable. Solid Security helps prevent bad actors and malware from happening in the first place. Solid Backups allows you to restore your site quickly in case the worst happens. Solid Central helps you maintain all of your plugin and theme updates, backups, security configurations and more for all of your WordPress websites from one intuitive and actionable hub.Three-in-one: security, backups, and management — that’s SolidWP.
SolidWP (solidwp.com) has 118 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
118 approved reviews, newest moderated first
Always fast to respond and knowledgeable.
By J F.
Response from SolidWP· Dec 3, 2024
Music to our ears! Thanks for the hype, we've got you!
Really knowledgable and friendly support!
By Aaron F.
Response from SolidWP· Dec 3, 2024
We love what we do, so glad you got the help you needed. We're here if anything else comes up!
Truly Amazing Customer Service! Subscription auto renewed, had forgotten it since I had moved on from WordPress. Contacted Matt in support and issue resolved expeditiously to say the least. Will definitely consider again should I return to WordPress.
By Jeff H.
Response from SolidWP· Nov 22, 2024
Jeff, Thank you for your positive review! We are happy to hear Matt was able to resolve your inquiry! We hope to see you in the future! Jamie
Please pass on to your team how impressed I am with the fast and expert advice I have received this past week. This is just the kind of service that has convinced me that I selected the best security software for our websites.
By Frank S.
Response from SolidWP· Nov 22, 2024
Frank, Thanks so much for your positive feedback! Matt was just as happy to assist you with your account this week! We look forward to supporting you in the future! Jamie
Solid Security offers excellent customer service. I encountered issues with one of their plugins, and they provided friendly, prompt, and clear instructions on resolving the problem.
By JRA
Response from SolidWP· Nov 20, 2024
We really appreciate you taking the time to share your experience here! Thanks so much!
I just bought and installed the pro version on my first sites. I had to deal with the commercial support which was very responsive and constructive. Then, very simple settings during installation and configuration. To be continued
By SMK
Response from SolidWP· Nov 20, 2024
We're eager to hear that everything works out, here! Thanks for taking the time to share first impressions!
very good assistance and compnay who is looking forward.
By Novinit W.
Response from SolidWP· Nov 20, 2024
We love to hear this. You're right that not only are we looking forward, but that future is bright.
I had a wonderful experience with my technician Kevin Murusek. He was very knowledgeable and stayed with me the whole way through until my issue was resolved. I'm glad he gave me step by step instructions and tutorials so I could be hands on. I love to learn as I go. It was very rewarding for me to be able to complete the mission.
By April L.
Response from SolidWP· Nov 12, 2024
Thank you so much for sharing your experience! We’re thrilled to hear that Kevin was able to guide you so thoroughly. It sounds like he struck just the right balance of support, ensuring you were both informed and empowered throughout the process. We’re big believers in learning by doing, and we’re glad this approach resonated with you. We’ll be sure to pass along your kind words to Kevin. Thanks again, and we’re here whenever you need us!