Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
520 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Solid Ground Financial (solidgroundfinancial.org) has 520 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
520 approved reviews, newest moderated first
Always courteous and professional. Representatives do not talk down to you and they are respectful of your situation.
By Martha-Helotes,TX
Response from Solid Ground Financial· Sep 26, 2019
Thank you for allowing Solid Ground Financial to assist you. We appreciate the positive feedback.
I first have two agents that were supposed to help me with updating my loan forgiveness packet. The first agent I believe was David and he just stopped answering my emails. I then had Tyler who promised me I was in good hands and then he too, stopped answering my emails and didn't get back to me. My packet was about to expire where Fed Loan was about to start taking money out of my bank account. Then there was my savior, Claudia Dodd. She then answered the phone and became my agent. She was fantastic! She was so on it with the emails and always responded promptly! Her attitude was amazing and so positive! I love her and I can't thank her enough for her diligent work effort! If it wasn't for her my packet wouldn't have went through. I really hope she stays with this company because I don't want any other agent!
By Paige I.
Quality Customer Service
By Lewis
Response from Solid Ground Financial· Sep 26, 2019
Thank you for allowing Solid Ground Financial to assist you. We appreciate the positive feedback.
So far so good
By Gregory C.
Response from Solid Ground Financial· Sep 26, 2019
Thank you for allowing Solid Ground Financial to assist you. We appreciate the positive feedback.
Honest and will do the best to negotiate your debts for it to be affordable for you.
By Eleonora
Response from Solid Ground Financial· Sep 26, 2019
Thank you for allowing Solid Ground Financial to assist you. We appreciate the positive feedback.
Great job so far no complaints
By Damien B.
Response from Solid Ground Financial· Sep 26, 2019
Thank you for allowing Solid Ground Financial to assist you. We appreciate the positive feedback.
Always helpful when i call.
By Clare C.
Response from Solid Ground Financial· Sep 26, 2019
Thank you for allowing Solid Ground Financial to assist you. We appreciate the positive feedback.
Communication, understanding and service has been great. Thank you.
By Lincoln P.
Response from Solid Ground Financial· Sep 26, 2019
Thank you for allowing Solid Ground Financial to assist you. We appreciate the positive feedback.
