Jailene Hernandez
Jailene Hernandez has been incredibly helpful and easy to get a hold of.
By Nicholas W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
520 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Consolidate your bills today with our Payday Loan Consolidation Plan. Lower your interest rates. Get out of debt within 18-24 months. Call 1-877-785-7817
Solid Ground Financial (solidgroundfinancial.org) has 520 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 34 reviews with 4 stars · Clear filters
Jailene Hernandez has been incredibly helpful and easy to get a hold of.
By Nicholas W.
The process was pretty quick, and I was given good options. What I pay monthly now has really reduced my stress. The only con is that I like a more responsive approach with communication after the initial setup.
By COREY
Jailene Hernandez was fantastic in the help process. My only issue is that they want me to contact a lot of the creditors myself to cancel my automatic payment, even though that's supposed to be part of the service. I'm sure that's not Jailene's fault though. Over all, a quick and great process to help me get out from behind these high interest loans I stupidly took out.
By Jen T.
Jailene Hernandez reach out to me after my inquiry online. The whole process was quick and easy. She was very helpful. She got things going very quickly, which was, very, pleasing how fast everything worked out. I would definitely recommend Solid Ground Financial to anyone that needs a helping hand.
By Tonya
Jailene was very helpful and informative while walking me through the loan process.
By Eric S.
I learn how loan put credit deposit card and look figure out work on load money
By Marlon J.
Nicholas was great. He was so helpful and very informative, explained everything in terms I could understand. My mind has been put at ease and now I can truly get my debt under control. Dee P.
By D P.
So far helpful courteous and prompt
By Corlee K.
Response from Solid Ground Financial· Oct 21, 2019
Thank you for allowing Solid Ground Financial to assist you. We appreciate the positive feedback.