Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
717 reviews
Solid-MerchSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Need merch for an upcoming tour, gig or other event? Solid Merch is your online stop for custom produced, great quality apparel and promotional and media items, including tees, hoodies, bags and made to order vinyl records and CDs. We offer online ordering for many popular items and offline pricing and concierge sourcing and production for your other custom band merchandise and apparel needs. We'll work closely with you from concept to production to help you get the best product that you and your fans will love.
Solid-Merch (solid-merch.com) has 717 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
717 approved reviews, newest moderated first
Customer service is TOP RATE!! Site is fairly easy to navigate….Prices are the best I’ve found. But then I got the product and realized why the prices are so good. The product is really low quality. The paper used is really thin, the cd is even flimsy, the printing is low quality… so you definitely get what you are paying for.
By Shoshana B.
My band wanted a low-run of LPs made. The package didn't include Test Presses, which we wanted. The SM folks cobbled together some type of a-la-carte way to making two order and then canceling one in order to handle the request. The process was complicated. The Dashboard ws rarely updated. The payment process never worked. This lead to us uploading artwork a few times—which inevitable lead to errors. Now we have an LP missing bits of artwork. Not a great process at all. Would not recommend.
By JPA
Response from Solid-Merch· Nov 3, 2025
Thanks so much for the feedback. While test presses for 100 unit orders are indeed outside of our standard offering, we do our best to accommodate off menu requests to the extent that we're able and to walk you through the production process as everything moves along. Of course, we're sorry to hear that this led to some confusion, and our team will be in touch to clarify any outstanding questions you may have while we also work to improve in our efforts toward future such scenarios.
I had a couple of issues with my insert (my fault). They reached out to me by email and phone to help me fix the issues. They warned me that the issues might cause a delay in shipping, but my package still arrived on time. Customer service was great. The CDs look and sound great. I will definitely be using them again.
By Steve P.
The product itself is beautifully pressed. The sound is so smooth. The printing of the artwork looks fantastic, thanks to William who went backwards and forwards with me on it until I finally got it all to fit. They were easy peasy to work with and HUMAN and personal and I highly highly recommend.
By Tessa S.
Custom cassettes made easy! Simple and straightforward process. Live person contact when needed and a great looking finished product.
By customer
My order shipped out almost 2 weeks earlier than expected, the customer service was top notch and Carlito was AMAZING! We didn’t order the digital download cards but we were pleasantly surprised to see them added to our order. The initial order was for 55 pieces, we are going to double our order next time. I wish I had the words to express our gratitude. Thank you!
By Mike F.
This is the 3rd LP we've done with Solid Merch and they've nailed it each time!! They are always helpful, responsive and accurate with questions and issues we've had. This most recent project has some complications and special needs on our end and they came through once again! Couldn't be more pleased and our records sounds and look the BEST!!
By Travis/ D.
Easy to use interface. Provided enough information for me to make a t-shirt that looked nice on my first try. Clear and accurate progress updates. Will definitely order from Solid-Merch again!
By Justin S.
