Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
242 reviews
SohnneSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sohnne is a modern furniture brand focused on bringing iconic design into everyday homes at honest prices. Inspired by mid-century and contemporary styles, the company works with skilled craftsmen to create comfortable, long-lasting pieces using quality leather, fabrics, and solid framing. Each item is produced with careful attention to detail, from construction to packing and delivery. Customers value Sohnne for its clear communication, responsive support, and straightforward policies, making it a trusted choice for those who want beautiful furniture without luxury markups.
Sohnne (sohnne.com) has 242 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
242 approved reviews, newest moderated first
We had some challenges with your website chrckout oayment system and in coordinating deliveries. However, your support service has been very responsive and helped us solve the problem. Thanks
By Brad S.
Response from Sohnne· Dec 15, 2025
Thank you for your review, Brad. We’re sorry for the initial challenges, but glad our support team could respond quickly and help resolve everything. We appreciate your patience and feedback. Best, Andy Sohnne team
I ordered a Lounge Barcelona chair in october 2022, that never came, it seemed they did not have it and told us initially it will arrive end of november, it never came, then that it was in the US but going thourhg customs, it never came, we are now 1Feb 2023 it turns out after pharrassing them that thechair was still in China!! Lies, lies, lies! Now as we ended up buying another char, they refuse to refund us! EXcellent service really. I truly being lied at. This morning I called their customer line and it has all the flavour of a scam, automatic voice that takes you to a line where no one answer. NEVER AGAIN!
By R.B B.
Response from Sohnne· Dec 1, 2025
Hi R.B., Thank you for taking the time to share your experience. We are very sorry for the long delays and the confusion you faced regarding the shipping updates. We understand how upsetting it is when an order does not arrive within the communicated timeline, and we sincerely apologize for the frustration this caused. For readers, we want to clarify that this order was placed during a period when global logistics delays were significant, particularly for larger furniture pieces coming through customs. Unfortunately, this caused mixed tracking updates that did not meet our usual communication standards. We recognize that this created uncertainty, and that is something we take responsibility for improving. Regarding the refund, the case has since been reviewed and resolved. We never intend to leave a customer without support or without a clear path to a solution, and we are glad we were ultimately able to settle the matter. We understand, however, that the journey leading up to it was stressful, and we apologize for that experience. R.B., if you ever need additional documentation or have further questions about your past order, you are welcome to contact our support team at any time. We appreciate your feedback, and it helps us strengthen our communication and service for future customers. Thank you again for sharing your perspective. Best, Sohnne team
Beautiful chair. Quick delivery.
By Roselee B.
Response from Sohnne· Dec 15, 2025
Thank you, Roselee! We’re happy you love the chair and that delivery was quick. Enjoy your new piece! Best, Andy Sohnne team
The chair is really comfortable and appears of good quality.
By Damian D.
Response from Sohnne· Dec 15, 2025
Thank you for your review, Damian! We’re glad you’re enjoying the comfort and quality of your chair. Best, Andy Sohnne team
I just bought the Sohnne Classic Lounge Chair, and I have to say that it is a luxurious and classic piece of furniture. It has a style and is very comfortable. The chair seems made of 100% genuine top-grain leather and has a frame made of robust steel. I really like how comfortable the seat cushion is. It's just soft enough to hold my body without making me feel too tight. Because it has a wide base, I can put my feet up after a long day at work. Overall, I would highly recommend this!
By Edward M.
Response from Sohnne· Dec 15, 2025
Thank you so much for the amazing review, Edward! We’re thrilled you love the comfort, craftsmanship, and classic style. It’s wonderful to hear how well it fits into your daily routine—enjoy every moment! Best, Andy Sohnne team
I recently bought the Kyoto Table from Sohnne and it’s been a great addition to my home. I knew about this iconic table for some time. The design of the table is beautiful. Being a functional piece of art, it was immediately eye-catching to me and I just had to have it. Overall, I am very pleased with this purchase! It looks great in my living room and is well worth the price I paid for it given its quality construction and artistic design. People are always complimenting my choice of furniture when they come over and I don't hesitate to recommend them Sohnne’s Kyoto Table!
By Thomes W.
Response from Sohnne· Dec 15, 2025
Thank you for your thoughtful review, Thomas! We’re glad the Kyoto Table has been a beautiful and worthwhile addition to your home. Enjoy your new statement piece! Best, Andy Sohnne team
I wish I had found these reviews before placing my order and now started digging on the company. I think the following just scratches the surface: 1. It has been 20 days and I don't have a reliable tracking number. I received one for a China Post shipping, but the China Post link said the order was delivered before I even placed mine. Once I raise this issue with the Sohnne chatbot "Alicia S." Now the link is down. 2. The Trust Pilot main page for Sohnne warns that some reviews have been removed indicating Sohnne was buying/posting reviews themselves. 3. See other reviews on this site. 4. They only answer chat/email during Asia business hours, so they are clearly not in US (San Francisco) or UK as indicated on their site. 5. They didn't charge sales tax - a big no no for U.S. retail sales. 6. If you walk through their reviews on Facebook, they are clearly manufactured, as some pictures overlap, locations overlap, and friend groups overlap. 7. If you do a Google reverse image search on the photos from their site, you will find they were copied from other sites. 1/17 UPDATE: I did receive the chair, so I am going to give Sohnne a couple stars. The quality seems fine. However, it came in two boxes through USPS, not FedEx as indicated on the site. The boxes were air shipped from Beijing and USPS would not deliver the bigger box as it had $100 postage due! The post office said the box should never have been accepted by the air shipper as it is too big for USPS. I didn't argue with the postage due as I already had the stool delivered the previous day and just wanted to move on from one of the weirder transactions I have made online.
By Rob H.
Response from Sohnne· Dec 15, 2025
Hi Rob, thank you for taking the time to share such a detailed review We truly appreciate your honest feedback and we’re sorry for the confusion and frustration you experienced along the way. Your concerns around tracking, shipping methods, and communication are valid, and feedback like this genuinely helps us improve our processes. We’re glad to hear that your chair did arrive and that the product quality met your expectations in the end. While the journey was not as smooth as it should have been, your update helps provide transparency for future customers, and we value that greatly. Since then, we’ve continued working on clearer shipping communication, more accurate tracking updates, and improved customer support responsiveness across time zones. We’re committed to learning from experiences like yours and doing better moving forward. Thank you again for your patience, your openness, and for giving us the opportunity to address these issues. If you ever need assistance in the future, our team will be happy to help Best, Andy Sohnne team
We had some issues with our first purchase, but it was professionally and swiftly dealt with by the customer service. Daily communication with the customer service personal till the issue was resolved is something I haven't had for a long time. Thank you very much for the high-quality service.
By Hiro
Response from Sohnne· Dec 15, 2025
Hi Hiro, Thank you very much for your kind words! We’re sorry you had issues at the start, but we’re really glad our team could handle it quickly and professionally. Hearing that our communication stood out truly means a lot to us—thank you again for choosing Sohnne! Best, Andy Sohnne team
