Good experience
No issues with ordering or receiving the order. The product showed up as described. Quality is good.
By Marsha
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
224 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Soft Textiles is one of the most trusted sellers in the U.S which offers a wide variety of high-end quality products that are specifically designed to meet customers' needs. Purchase innovative products from our Home, Towel, Kitchen, & Care Line.
Soft Textiles (softtextiles.com) has 224 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
224 approved reviews, newest moderated first
No issues with ordering or receiving the order. The product showed up as described. Quality is good.
By Marsha
Very nice, great quality and quick delivery
By James C.
I thought we were buying baby washcloths that were very soft and these things are hard as a rock
By Todd M.
I purchased a pack of washcloths and a pack of dish towels on Nov 2. On Nov 4, I was sent an email stating that the striped dish towels were not available and did I want to substitute solid ones or cancel the order. I replied that a substitution was fine. A week later, they still had not been shipped, so I sent an email inquiring about the order. I received a reply stating they had asked me what to do about my order, so I replied again that I had already told them they could substitute the solid dish towels. After not hearing from them for another week, I sent another inquiry about the order. No reply. Finally after 3 weeks I told them I wanted to cancel my order. They refunded me the purchase price of the items, but not the 7.95 shipping fee. However they were never shipped in the first place, so they were not entitled to that money. Poor customer service- I will not do business with them again.
By K W.
Great product! Arrived quickly!
By TEENA P.
Excellent towels at a great price
By anon
Your product was better than I expected. I was pleasantly surprised.
By Raymond H.
Textiles arrived in a timely manner, packed well. Nice color assortment. Good quality and price. I would order from this company again.
By Susan B.