Pleased with purchase and service
Great communication and coordination of delivery. Careful delivery. We love the product.
By Sara Sorci S.
Response from sofabed.com· Feb 8, 2026
Thank you for your feedback, Thx Sofabed.com Customer Support Team
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first-class customer experience, provide the highest-quality products at a superior value. We have built a strong, honest, transparent business that always puts the customer first. That's why we believe we can't be beaten on customer service, quality or price. ...
sofabed.com (sofabed.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 200 reviews with 5 stars · Clear filters
Great communication and coordination of delivery. Careful delivery. We love the product.
By Sara Sorci S.
Response from sofabed.com· Feb 8, 2026
Thank you for your feedback, Thx Sofabed.com Customer Support Team
Great interaction and timely communication via text, they helped me understand dimensions and set expectations for delivery 😀
By Erik M.
Response from sofabed.com· Feb 8, 2026
Thank you sir, we hope you are enjoying your sleeper. thx Sofabed Customer Support Team
The white glove service was fantastic! The sofabed was delivered, assembled and the area cleaned and cleared. The delivery personnel were polite, professional, and efficient. The sofabed was great quality, comfortable, and easy to convert.
By Alanna N.
Response from sofabed.com· Feb 8, 2026
Thanks Alanna. Fjords chairs and sleepers are of great quality and customers love them. I am glad you are having great experience with the product. thx Sofabed.com Customer Support Team
I would 100% recommend sofabed.com as their customer service and support goes over and above to assist. I sent in a question about one of their Italian leather sofas and in an hour I received a reply. The next morning the same support person provided me with much more information to make sure I was satisfied. Today I also called right before ordering the sofa and the customer service agent helped me even further answering every question and provided a discount code to give me the best deal I seen n years. I will be spreading the word on this company as they go 110% to help and satisfy customer relations. Great products Great People Great Service!
By Lake M.
The sofa is great high quality and the mattress is very comfortable. The delivery was not so good they seem to need some more experienced installers
By Luigi Matteo P.
Response from sofabed.com· Feb 8, 2026
Hi Luigi, i am glad you are liked Carnell sleeper. Mattress on this one is my favorite too. I have taken a note of the feedback about installers and working with the delivery manager in that region to make sure we improve upon it. We appreciate your feedback. thanks Avni
Great customer service. Very helpful, communicative, and knowledgeable. He definitely helped me feel good about my purchase of the ethos!
By paulose T.
Response from sofabed.com· Feb 8, 2026
Thank you for providing 5* feedback. thx Sofabed.com Customer Support Team
The customer service associate was extremely competent and professional. It's a pleasure purchasing from a reliable online site that understands customer needs. He was able to guide me through the entire purchase process and I am very happy with my decision to chose sofa bed.com!
By nico G.
I was well informed on timing of delivery and delivery team was professional.
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