SoCalGasReviews of socalgas.com

I am getting charged for gas I am not using. My apartment was vacant for a month with nothing turned on or running. I was charged for using about 1 therm per day which is impossible. There is no one I can talk to in customer service about the issue.

We moved and asked for the gas to be shut off, obviously, of which they have record. They did not turn it off for a month and then cause of covid, they said they refused to shut off service and our home, for sale and vacant, got charged for gas service. Apparently they notified us of this by placing a tag on the meter (realtor never saw a tag, likely it blew away in a spring storm), SW even though they had our contact info as well. 6 months later, we asked for the service to be turned on and off all in one day so an inspector could verify the gas service worked properly. They have record of us asking to have it shut off afterwards and again did not turn it off. Finally it was shut off when new owners took ownership and so now we supposedly owe hundreds of dollars for their negligence. Sadly it is a monopoly so you cannot get gas service elsewhere.

I contacted the gas company and spoke to a young man named Mr Pena that said I couldn't speak to anyone else but him unless i filed a complaint. After listening to him tell me the customer service department didn't know what they were doing (basically it's not my job) He filed it for me and said i would get a call Monday no later than Tuesday. Now it's Friday. No call or message. He said I will get a citation. Nobody has spoke to me the home owner or left a name or contact information. They just come and put a tag on my house and leave. Then one day they talk to my son when he was over and left. He isn't an electrician he's an office worker. So I don't have a clue. I am the home owner. If I don't get a response soon I will make sure I share on the internet and news. I'm sure I'm not the first one to experience this laziness and lazy attitudes. This is not how so cal gas has done business for years. My mother worked the the gas co in riverside about 65 years ago. She was the bookkeeper. Yes THE bookkeeper back when one person kept the books with pen and paper. This so sad. And on top of everything because we are in a pandemic I can't go talk to. Person. You'd think they would try a little harder. Jobs are gold right now.

I used Billmatrix to pay my SoCalGas Bill... entered my acct# and paid with my EDD debit card. Billmatrix applied the money to a different acct "probably bogus". When I contacted SoCalGas they gave me the runaround with phone number that does not answer with a live person. I sent 3 emails to SoCalGas... no response Just got ripped off my a Billmatrix Scam probably. Too Stressed to deal with a $50 I Am Done!

I CALLED TO GET INFORMATION ABOUT THE HOME ENERGY UPDATE I RECEIVED THAT COMPARES OUR GAS USEAGE TO THAT OF A "COMPARABLE HOME". Mine was more than twice the "comparable" and I wanted to learn why. The first question I asked was " I have a swimming pool with a gas heater, just as tens of thousands of your California customers do. Do the comparison numbers include that crucial gas useage???" Duhhhh., no they don't and they don't have any numbers of similar homes that do have pools. I called SoCal customer service and they not only didn't have any more info on homes with pools, nor were they the slightest bit interested in even passing that along to whatever SoCal Executive Manager who might be "in charge" of this valuable program! What a total waste of our time, and their money ( all built into our gas rates of course!

When asking for safety check on an essential appliance that was deemed potentially hazardous, I was told I would have to wait for at least 3 weeks to have it checked. That would be 3 weeks without heat in the winter. They told me that I could just use it anyways till then and take the risk. It is absurd to me that a company would put such a low premium on the health and well-being of their customers.

There was a gas odor near my gas meter so I immediately called The Gas company to report it. Since this is an emergency case of gas leak, I was connected to an operator, and she informed me that the technician will be at my house within 4 hours time frame. To my surprise, a technician named Najeeb showed up at my house within 30 minutes. Wow. Talk about quick. He was very nice, friendly and attentive. After showing him the area where my gas meter is, Najeeb fixed the problem quickly. He also informed me that he did thoroughly check the WHOLE house to make sure there was no leak anywhere. He also asked me to inspect the area that he just worked on. Wow. He painted my meter like new. He also cleaned the area around the gas meter spotless. Lol. I thanked him for his wonderful work. Najeeb is an asset to The Gas Company. His professionalism and dedication is greatly appreciated.

First of all, my stove was not hooked up correctly by their employee, and it would have resulted in an explosion had another person NOT caught It! That is very serious. Then they charge you a fee to pay with credit cards, and probably debit cards too, just like So-Cal Edison. Shame on them too. So Cal Gas has a ridiculously long time frame for appointments, meaning they come out between , say, 9 AM until 8 PM. Then the crazy lady employee asks me if I want to leave a key under the doormat?!!! Really? In this day, and age? I do NOT even know these people they send out, and keys under doormat are easily discovered by anybody at all. Only a total nut, and fool would leave keys for perfect strangers. I know of a few people who were ripped off by Gas Company employees, and Edison as well. Absolutely nothing was done about it, and the Pasadena, Calif. Victim, Julia Robinson, was quite upset, as was I, because I was there when it happened. The man told us to go outside, and wait, as he rifled through her purse, and whatever else. She was stolen from, and had I kept my purse inside her place, unattended, that would have been very bad for me as well. I had a very bad feeling, and there was NOT any legitimate reason for us to wait outside. We were plain stupid, and he was only there, supposedly, to change her light bulbs on the ceiling. TRUST NOBODY, ASK QUESTIONS, BE ASSERTIVE, or even AGGRESSIVE, and carry protection for self defense.