SoCalGasReviews of socalgas.com

Your BOT response is HORRIBLE !! I had to speak to it for almost 30 min only for it to say we have high call volume. YEA ok!!

(An update to my previous review below. Complete incompetence. What kind of company is this? I registered an account and assumed all was OK. I recently received a message to say I was overdue on a bill. I followed the link, and it took me to my old account. After several failed attempts (email, calls facebook) at contacting SoCalGas, I was told I had not registered an account, yet my new details are on their system. SoCalGas clearly has serious technical issues. My guess is you can't register a new account with a previously used email address. That's absurd if true. Customers services were useless and said I should login in with my other email address. I explained I had just registered that email address while being transferred to speak to someone. I lost patience at that point. Dec 2025 My gas was cut off in my new home right before the Holidays. That is cruel and cynical. We are left with no way to cook over Christmas. Apparently, a transfer of services from my previous address had not been made. I received a letter, but no other attempts were made to communicate that there was a problem. Services can't be resumed until after the Holidays. Thank you, SoCal, for ruining our Christmas.

Orlando V arrived right on time to light our water heater’s pilot light. He did a thorough job and then went on to help us with a couple other gas related problems we had in our home. He was so kind. We are an older couple and he even helped us with our garbage disposal! :)

Biggest rip off company besides SoCal Edison. Fraudulent price gouging and only happens here in California because of our lame governor. So Cal Gas, your rates are not substantiated and you lie cheat and steal from your customers. I am tired of being held hostage by a substandard company with horrific business values and practices. We need options because you are killing California residents and businesses with your evil billing practices and illegal gouging. We need a De Santis style governor that works for the people and not for his greedy self.

Web site is the pits. My Mother - their customer - passed away recently. They sent an unpaid bill notice with extra charges. There is no email, no online chat, nothing except a miserable phone number to use, and I'm sure I will have to wait for hours on the phone. Since I live outside the US, this is going to drive me nuts. But why would they help, when they can fail and get the same amount of money from everyone?

Review is mainly for their website; specifically for rebate submission. I'm not exaggerating when I say it's worse than using a dial up modem on a website in the '90's. Tried applying for rebate. After spending 10 minutes filling out the online form, their system reported an "Oops! Something went wrong". Tried again, same thing. Tried two days later. Same thing. Chat CS said "system was down, apply by mail". Printed form had $200 less rebate amount than the website showed.

Went through fumigation. The turn off went okay as I was available. The turn back on after the tent was off...not so good. No warno as to when the tech was coming by. House key was in the designated place. No joy when I was at work and family was out of the house finding out we missed the tech and had to wait 24 hours. Tech came out the following day and turned on the gas but broke the button on the pilot light. Made me feel like I was downrange dealing with subpar infrastructure.

I called to set up service at the customer contact center and came to know service already existed under our company name but the customer serivce flatly denied giving us acc info and the date since the service was established and asked me to wait for the first bill due to " SO CALLED" security reasons which is ridiculous and outrageous. Absolutely pathetic level of functioning and policy making