SoCalGasReviews of socalgas.com

I had a question about my bill. When I called, I got put in their “Call-back” queue. When that came, a recording said “Press 1 to speak to an agent”. Nothing happened when I did. Called again- same problem. Tried their “Report a gas leak” number, and lady apologized, and said she would get me to someone for help. I was shunted to the “Call-back” queue again! Finally, I called and managed to stay on hold for an agent. After 5 minutes or so, I was sent into the “Call-back” queue a third time! After waiting again, I finally got a person! He said “I will get you to that department”, and guess where I ended up? Yep, that’s right! Their Help Center STINKS.

SCE is so stupid it doesn't know my email or name but i'v had the service at 5805 equador in buena park since 2014 - tying to pay online is futil because the setup is ridiculously stupid & virtualy un-navigable - get different programmers & ask US how to set up accounts online that we can actualy USE - i shood at least be able to get a balance check without having to play guessing games with a stupid setup

I smelled a very faint gas odor. I called Southern California Gas and within 30 minutes the tech arrived. I forgot to get his name but he was polite, professional and wore clothing with the logo and ID badge. He checked every appliance, the fireplace, water heater, and furnace. It was the oven and he did an adjustment. He also checked the meter and gas lines, all good. The odor is now gone and we have such peace of mind. Thank you!!

Just had Danny from So Cal Gas come to our house in Chino Hills for a service call. He went above and beyond with the service and even replaced parts on our dryer where he detected a leak. He was very professional and very polite. It was definitely a pleasant experience. I wish all service calls were this good.

This review is for Mr. Matthew Maguire, Team Lead Customer Service and Mr. Jose Quinteros, Field Technician from So Cal Gas Co. These are the 2 gentleman that IMMEDIATELY followed up to correct all that went haywire with SoCalGasCo the day before explained in my previous review . Mr. Maguire contacted me the following morning with a genuine deep concern to correct the issue and arranged to have Jose there first thing in morning to reinstate service. Jose is an amazing considerate talented polite and very knowledgeable young man. Both gentleman are models of how customer service should be and should have been provided. We were fortunate and grateful to have had them at our disposal. They are both an asset to SoCalGasCo.

I need to wait 10 days for SoCalGas to turn on service. Meanwhile, I have no gas stove, no hot water for 10 days. -The first time I called on 6/22/2023, the lady messed up address and the service person went to a wrong house on 6/22 evening. -The second time I called on 6/23, I was told the service person doesn't work on weekend and I will need to wait till Monday 6/26. However, the service person didn't show up. -I called the third time on 6/26 afternoon and was told the appointment is now Monday 7/3.

Called about smelling gas at the meter. The good stuff, easy to report and they came rather quickly. But the communication skills of the technician were lacking. From answering with "soon", when I asked what the ETA was to repeating the same thing over when I asked for clarification on what he was going to do, he just was very confusing. HE complained about the plumber and suggested all sorts of things that I should have a plumber come do--and When I said the shut off valve was hard to get to for a homeowner to shut off the gas, he said, well that is for the gas company to use. I said so you come shut off the gas if I need it and come back to turn it back on? Well no--you should have a plumber come and put in another shut off for you. Absurd.

I really wish I could contact someone within the company to leave feedback, but I guess this will do. I am a new customer, and recently moved into my new home with my wife and kids. We've had PG&E for years, not realizing that PG&E doesn't provide gas on this side of town I called SoCalGas to start service, we are moved in for about a month and our gas was turned off. We are without heat and hot water and they won't be able to come out and flip the switch for another 2 weeks. In the past PG&E has always had more than enough technicians to send out for ant reason we had, I'm really disappointed we have to go through SoCalGas for service.