Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
82 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Snug is a daily check-in service for people living alone. Whether you're a senior living independently, someone with epilepsy, or someone with Type 1 Diabetes, Snug is a daily check-in so you can feel comfortable and reassured.When you open the Snug app and tap the big green button to check in, you get a friendly and positive quote of the day. And that’s it, you’re done for the day! Every morning, you’ll have the same experience.But if you miss your selected check-in time, you will first get a reminder notification on their smartphone.And if you don’t respond after multiple reminders, their emergency contacts will be notified and given their last known location.
Snug Safety (snugsafe.com) has 82 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
82 approved reviews, newest moderated first
I'm 67 and live along and have a dog, he's my best friend and if i passed away at home, my dog would be alone in the house for days or probably weeks and would starve to death. Snug Safety is perfect for us!
By Rob B.
Mainly, I have never been so relieved and happy to know my animals will not be stuck with my corpse for a week or more if I die in my sleep. Thank you to the brilliant creators of this amazing app. It is a Godsend!
By LittleMighty
So glad I found this service. Well worth the charge
By Leigh
A THOUSAND STARS IF I COULD!! I’ve been using Snug Safe for a while now, & have been very happy with the app & diligent with checking in daily. RECENTLY, I’d turned off my phone & forgot to turn it back on, & missed my check-in. I signed up for the paid version for the additional features, but missed their calls to me because my phone was off. WITHIN ABOUT 30 MINUTES of my check in time my emergency contact (who lives about 15 minutes away) was coming into my home to check on me (much to my embarrassment as I’d never missed a check-in)!!! I can’t sing the praises of Snug Safe enough & how grateful I am to have the app. I’d read the other reviews of people who have had problems & hope you can get those issues resolved, but for me I can say that this app is AWESOME & I’m happy to have it!! Thanks Snug Safe!!!!!
By D L.
Like a previous review, I too am having trouble getting the app to work after about 18 months of no issues. No response or help from customer support. I don't even know if the system is still working or not...
By Gary B.
Response from Snug Safety· Jun 26, 2024
Hi Gary - we are definitely still in business and the system is working. I'm sorry you haven't had a response. We are investigating what happened here and will be in touch.
I recently signed up with the Snug app. The sign up process was seamless. I opted to do the one daily free check-in. I liked it so much, I paid the $17.99 to be able to have multiple check-ins. You can find adequate instructions how to manage your check-ins. Problem is, I am unable to do it. My “menu” does not have the “manage your check-ins” option. I have sent multiple messages on the app to customer service and multiple emails asking for help. I also left multiple voicemails. Nothing. No response. The correction may be a simple fix but I’ll never know. I will be disputing the charge. A shame because I liked the service.
By Patricia B.
Response from Snug Safety· Jun 26, 2024
Hi Patricia - I'm sorry you have had a poor experience. We're going to accept your dispute and refund the money, but also investigate what happened here. Sorry for both the error and the poor response on our part.
No longer works. I used this app for about 3 years. Now it no longer works. Says it can't check you in. There USED to be a number you could call to check in manually, but now that number no longer works. It doesn't even ring - -just disconnects immediately. My phone is a Samsung S24+, so that's not the problem. I've uninstalled and reinstalled Snug repeatedly and nothing. So it's uninstalled permanently. Too bad, because it WAS a great app.
By Cheryl H.
Response from Snug Safety· Jun 15, 2024
Thanks for the feedback Cheryl. Going to investigate both the Android issue and phone issue.
Every process to enroll with Snug Safety was easy and fast. Since enrollment, I’ve have felt a comfort in the security that someone knows I’m fine/okay each day. I also appreciate, that there is no pressure to enroll within the payment plan. Eventually, once I have my affairs in order I do intend to enroll, but please do not pressure me to do so. Thank you !
By Terry M.
