SnootsReviews of snoots.vet

I wouldn't even give them one star if that was an option. Took my senior cat there under their membership. What he really needed was some more investigation and not just come back in 3 months for another blood test. Instead he went severly downhill over those months and I felt like I had nonone to help properly guide him in the right direction. Consequently, I put him to sleep. I feel like they don't want to do anything in the plan because it costs them money! They didn't even have his age correct on his file.

Please be carefull and steer clear when using this company ..they charge a high cancellation fee that i was not aware of and just want your money . I will not be paying as i am a pensioner . I will be taking this higher . The 33 pounds a monthis not worth it ..if i could give minus stars i would They have not taken money out of my account using a diffrent credit card . I have contacted my bank as this is illegal .

I wouldn’t really give them 1 star if it were possible. We signed up for snoots because a friend recommended them for the fact X-rays are included in the membership and our young dog had recently started limping. We paid a year upfront and were referred for the x-ray, but then were informed that only a minimum amount was offered by them, because they needed to check our dogs elbow and shoulder we had to pay the rest, so we did. The results were inconclusive, so they told us to get him physio which we’ve been doing over a year now. They are refusing to image his other shoulder or repeat the x-ray on the same side, claiming that they only offer ‘diagnostic x-rays’ despite not outlining this on their website. They’ve done nothing for our dog and have stated they are just maintenance vets. Their ‘maintenance’ is also poor, we booked an appointment for animal health certificate to travel, we made it through their booking team and weren’t informed at the time nor before the appointment which was made over a month in advance that our dog was due his rabies vaccine. We were driving to Italy for our wedding, but the dog wasn’t able to come and we had to spend over a grand on care for him. I understand it’s the owners responsibility to check vaccines, but his previous vet would tell us via text and surely this should have been something the booking team checked at the time I booked, or the team who sent the reminder checked before my appointment, they instead informed me the day of, stating it had happened 3 times already that week and they were sorry. It’s a bad vet, you can’t get appointments and need to outline everything over WhatsApp to try and be seen earlier. They care about saving themselves costs only. Really wish I hadn’t paid

I'm disabled and I ordered a taxi to come to my appointment today but they didn't arrive. I was in a terrible panic because at that moment there was no other way I could get there as I use a wheelchair and my anxiety will not allow me to take the bus. Eben was so helpful and offered another appointment for Wednesday, but that didn't work because my puppy was having her second vaccine. At this point, I was crying and at a total loss for what I could do and I felt very helpless. Eben called the Acton branch for me and got me in later that day. I couldn't have been more grateful for his help at the Team at Acron making a space for me. I believe you have all gone above and beyond to help me out without knowing my circumstances. I appreciate everyone who helped me 🥰

Brilliant vets, they are.very caring and appointments never seem rushed. Indie is 18 now with several long term health issues, the charging model means her treatment is affordable. The team are friendly and welcoming and always contactable via WhatsApp which is great. There’s on site parking at Bounds Green which is great. Surgeries are clean and they offer coffee & soft drinks.

Lovely staff Great business model - pup got speyed and all pills A weight off our minds Also free EU passprorts

Always professional, helpful and kind staff. Calm atmosphere is very important too. Thank you! Highly recommend 🙂

Fantastic vets! I've had a wonderful time with my pet taking him today. He was seen by a lovely lady in the vets and made my dog feel very comfortable and it was clear on his his treatment definitely recommend snoots vets. They are amazing