Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
621 reviews
Snap MailboxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SnapMailbox was borne out of the desire to improve the virtual mailbox space giving the customers what we wanted - flexibility and reasonable pricing. We wanted to be able to access all of our mail online from anywhere in the world while using a real, private and secure street address and figured others did too.
Snap Mailbox (snapmailbox.com) has 621 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
621 approved reviews, newest moderated first
Answered my questions directly with a clear response.
By customer
Response from Snap Mailbox· Jan 27, 2023
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox!
Chat response was quick and efficient!
By lesliedeblasio
Response from Snap Mailbox· Jan 17, 2023
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox!
Rep was helpful and very friendly!
By M.Stone
Response from Snap Mailbox· Jan 16, 2023
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox!
A package was delivered to my Snapmailbox on November 30th and now it's January 6th and they still haven't "found it" (aka, they stole it and are stringing me along to get my continued subscription fee). The customer service is quick but does absolutely NOTHING to solve anything. Also, the mail isn't actually processed at the Snapmailbox address, they send it somewhere else, taking more time, and increasing the possibility that it will be lost/stolen.
By Vue F.
Response from Snap Mailbox· Jan 10, 2023
Hello Vue Frigg, I completely understand where you are coming from, and I apologize for the inconvenience. I know this is not the service you're expecting, and I'll be helping you in every possible way to get to the bottom of this. How our process work is that everything works like streamline, nothing will be held at your mailing address. Once a package gets delivered, it will be forwarded to our processing facility for us to upload the items into the customers' accounts, and that's why it usually takes 3-5 business days. Since this is related to a stolen phone, you can file a police report and report the stolen phone to Apple or your phone service carrier so that no one can use the phone. Once you're done filing a police report, let us know, and we will be happy to help with their investigation. Thank you!
Fast, thourogh assistance, very responsive and efficient! Thanks!!
By customer
Response from Snap Mailbox· Jan 4, 2023
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox!
Ron was able to understand and address the issue immediately ! Thank Ron for the quick turnaround.
By Kloud T.
Response from Snap Mailbox· Jan 4, 2023
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox!
Appreciated their quick customer service! Overall experience is 4/5.
By Adam
Response from Snap Mailbox· Jan 4, 2023
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox!
Rub provides excellent service and customer education
By Nia C.
Response from Snap Mailbox· Dec 28, 2022
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox!
