Snagged & BaggedReviews of snaggedandbagged.com

I found the exact pair of pants, same style, brand and size at a different store for $250. I paid 1/2. They are literally the exact same pair!

Purchased a finale sale pair of denim shorts. One side of the shorts has a large 6” snag across the entire left front side that is very noticeable and is not anywhere else in the denim. Sent an email to customer service with photos and was told there is no damage and final sale means no refunds. I am getting my bank involved in this scam.

My first purchase & it doesn't even deserve 1 star! The paint? on an Expensive handbag I bought started peeling right off the leather after only 1 use. They only have a 7 day return, which is unbelievable. Who has such an awful product guarantee. I believe they are selling fake designer bags. They even sent me someone else's bag. Would they stand behind your bag, if they made the mistake to send it to the wrong person? I'm sure they wouldn't. I searched out this particular handbag that The Real Real didn't have. And The Real Real is awesome! They have Authentic products. Never purchase from Snagged & Bagged!!!! So they gave me a refund of $20. So the bag cost me $180 instead of $200. I used the bag twice for special occasions. Now I do not use it at all. It is too embarrassing. I could've had 3 much nicer bags for the price of this poor quality one. The brand is Kempton & Co. which is a luxury brand. So I do not believe that it is a genuine Kempton & Co. bag. The entire painted leather side is stripping, while the rest of the bag is fine. It was brown marbled color & now it has ugly white patchy stripes throughout only one side. Just beware when shopping for second hand bags from "snagged & bagged".

First purchase with them did not go well. Bought a pair of billini heels. Box showed up majorly damaged. 1 heel I could tell was tried on at some point because it was not packaged nicely like the other heel. I asked for a exchange because I think I have a valid reason to want one regardless of their return policy, and they only offered 10% refund and said the box was only "minor" when it's major damage. So far not happy with their customer service, and would be nice if they did accept returns and do exchanges.

In response to my complaint (below) about a sweater set arriving with such a strong toxic chemical smell that it hurt my throat and I have to keep it outside, Snagged + Bagged emailed me that it will credit me $4.24, or one percent of my total order. It was my first order with the company. I had asked for EITHER reimbursement for dry cleaning or the price of the sweater set, which was about $42. Snagged and Bagged refuses to do this or to accept a return, probably because the items smell so bad. My initial email to S&B: Hi, I received my first Snagged and Bagged order (in four shipments) last week, and while most of the order is fine, one of the shipments contains such a strong chemical odor that it is hurting my throat and I have to keep the items outside the house. I would like redress from Snagged and Bagged as detailed below. The order number is 9*** and the USPS tracking number for the problem shipment is USPS tracking number ***. It's a Sofia Soft V Neck Sweater Set, size L, that shipped out of Safety Harbor, FL 34695. When I unwrapped this shipment the toxic odor in the sweater set was so strong that it hurt my throat and I had to take them outside. I hung them outside all weekend but the smell and toxic reaction has only diminished slightly. I have no known chemical sensitivities or allergies. I don't know what this odor is. As of now the shipment is unwearable. I would like prompt action from Snagged and Bagged as follows: 1) I am taking the shipment to my dry cleaner as soon as they open this morning. They'll tell me if the odor can be removed and the cost. Be aware it might cost more than what I paid, which was $42 plus tax. (My total order was $420.60.) I would like you to credit me the cost of the cleaning. 2) If the odor cannot be removed, I would like you to refund me my cost of the shipment, $42 plus tax. 3) In either case, I would like you to contact the shipper, copying me, and inform them that the shipment is unacceptable and that to protect the integrity of your business model they must stop sending unwearable clothes into your system. I expect to receive copies/records of this conversation. I see from social media that this particular problem of Snagged and Bagged sending out toxic-smelling clothes is a rare but persistent problem with your company. I love fashion and want to support small businesses including Snagged and Bagged. For me to continue to do so, I must receive redress for my issue as detailed above. I look forward to hearing from you soon. Many thanks in advance etc. (End email) I suspect it is just a few bad actors who abuse S&B's business model by mailing out bad shipments, but if S&B won't work harder to keep customers I have to recommend that people avoid the company.

9 days since I ordered my boots, and recieved a tracking number, which I have to assume is fake as there has been no movement of the item. There seems no way to contact this company that has a way to resolve the issue. I will have to file a dispute with my bank in the coming week then wait 4 to six weeks for the resolution.. I would strongly reccommend considering this against any money saved by shopping this company. As I will still need boots to go hiking in on my vacation.. Now not only will I pay the retail price in order to have hiking boots, but I will also be waiting on getting my money back. So I will effectively be out 150% of my money..

They sold me a 6 carat tennis necklace and I received a 3 carat tennis necklace. I have emailed and called over 50 times and no response. THIS PLACE IS A SCAM DO NOT PURCHASE HERE!!!! To the reply- I see you said two hours??? Try three day and I still do not have a refund. I sent the item back on Saturday. This is still unresolved.

I found Snagged & Bagged while shopping for one-carat lab diamond stud earrings and was drawn in by the price. The listing said each stud measured .5 in both length and width but did not specify total carat weight, which made it appear each earring was half a carat. A one-carat photo was also used. I contacted customer service before purchasing to confirm the total weight and never received clarification. The earrings arrived as half-carat total weight. They are beautiful, but not what the description or photos showed. Customer service offered no accommodation beyond “final sale,” even when I offered to return them at my own expense for store credit. Final-sale policies are fine, but fine-jewelry descriptions must be precise. Pricing is good, but the product descriptions and customer service process need work.