Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
603 reviews
Snagged & BaggedSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Snagged & Bagged is your premier destination for luxury fashion at outlet prices. With a curated selection of premium designer items from renowned fashion houses, we offer unbeatable discounts on a wide range of products, from apparel and accessories to footwear and more. Whether you're looking for timeless classics or the latest trends, our online outlet provides the perfect blend of quality, style, and savings. Shop with confidence and elevate your wardrobe with sophistication without breaking the bank, only at Snagged & Bagged.
Snagged & Bagged (snaggedandbagged.com) has 603 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 129 reviews with 1 star · Clear filters
send me 2 different shoes in 2 different sizes and hassled me about getting a refund!
By Shelly L.
Response from Snagged & Bagged· Oct 14, 2026
Hi Shelly, we apologize for the error with your order and understand how frustrating this is. Your refund was processed immediately upon delivery of the return.
Snagged & Bagged. I ordered a sweater and it took them two weeks to tell me that the sweater was no longer available. However, when I look online even now, I still see the sweater listed for sale. If I could give zero stars, I would.
By Sarah W.
Response from Snagged & Bagged· Oct 15, 2026
Hi Sarah, We are so sorry the item you ordered may have been out of stock. I would like to check on the item still appearing on our website. Can you please reach out with your order number and/or the item name so we can help?
I recently purchased a pair of Birkenstocks. Nowhere in the listing was it indicated that they were narrow fit. I emailed them about it and their solution was to offer 10% off my next purchase. I will absolutely not be purchasing from them again. If I'm paying almost full price for an item, I should know exactly what it is I'm getting. Edited to add: narrow width is not normal for women's Birkenstocks. The widths are listed as REGULAR/wide and NARROW/medium. So the listing was misleading to not add that the shoes were narrow width. Also, they only refunded because I opened a dispute with the bank.
By Victoria S.
Response from Snagged & Bagged· Oct 6, 2026
Hi! I see we have completed your return/refund and apologize for any confusion about the shoe sizing! (Narrow is normal for women's Birkenstock sizing)
I placed an order on 9-6-26 that was to be delivered by 9-14-26. On the 14th I checked USPS tracking and it said “still awaiting item”!! Today, 9-16-26 it still says that. Customer service keeps saying it takes USPS awhile to update tracking! I use the postal service weekly in my business and a package shows up in tracking as soon as it is dropped off!! Customer service is claiming they can’t cancel the order or refund once it is handed off to USPS! Once again, they are STILL “awaiting item”. DO NOT use this company unless you are willing to spend frustrating time trying to get resolution
By Leslie M.
Response from Snagged & Bagged· Oct 6, 2026
Hi Leslie, we are very sorry for the issue with your order. The package was lost by USPS, and we apologize on their behalf. We understand this is frustrating and wish we were able to reship the top, but this was the last of that item. We hope you will give us another chance with the extra discount provided in our email thread.
The shoes I ordered had dry rot in the inside, basically falling apart. They refused to refund me because of their 7 day return policy. Ridiculous, wasn't cheap either. Website claimed product was BRAND new.
By Jane
Not a good experience. Bought a pair of shoes, paid immediately, then noticed it hadn't shipped and inquired and I received a response that said it was still processing and would take 3-5 days. Next thing you know I received an email the next day stating that they sold it to someone else. How does that happen? Would not buy again from this company.
By Susan L.
Response from Snagged & Bagged· Oct 6, 2026
Hi Susan, We are so sorry to have canceled your order! We work diligently to ensure our inventory is accurate, but we can make mistakes, and the item you ordered was unfortunately sold out (not sold to someone else- just an inventory count mistake!) We hope you will give us another chance and use the promotion code provided in your email!
I purchased three watches from Snagged & Bagged. Two worked fine, but one was defective and repeatedly stopped while being worn despite extensive charging. I contacted customer service and went through multiple rounds of troubleshooting. Eventually, they asked me to take the watch to a professional repair shop and obtain an estimate. The repair estimate came back at approximately $245 for a watch that retailed for $155. For a newly purchased watch, I shouldn't have had to spend this much time troubleshooting, emailing customer service, and getting a professional repair estimate just to establish that there was a problem. Very disappointing experience and far more difficult than resolving an issue with a defective product should be.
By Josef R.
Response from Snagged & Bagged· Oct 6, 2026
Hello! I see we provided a return label back in August, but the watch was never returned.
It’s been over a month of excuses at this point. My shoes have been sitting for weeks with a shipping label and nothing. You keep giving me the run around. YOUR COMPANY SCAMS AMERICANS OUT IF OUR MONEY!!! What is the excuse now? I WANT MY MONEY BACK AND HOPE YOUR COMPANY GOES UNDER
By swtwrld
