Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
22 reviews
smrtPhoneSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
smrtPhone is an all-in-one phone system that allows sales-driven businesses to make more calls, send more texts, and close more deals. The cloud-based phone, multi-line power dialer, integrated AI tools that capture call summaries, keywords, and outcomes, full featured mobile app, customizable call flows, and robust suite of user management tools flex and grow with you. Focused on delivering deep integration with your CRM, smrtPhone powers greater automation, reduces time spent on clerical tasks, and gives valuable insight enabling you to do business better.
smrtPhone (smrtphone.io) has 22 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 9 reviews with 1 star · Clear filters
Trial?? Can't even really test features without committing with payment for service AND paying to register numbers. I did not see any benefit of "trial". I was charged for service and then promised a refund which came short. I personally do not recommend.
By Aldo
Overrated, min top up is 20$ not including subscriptions you have to pay for credit which is ridiculous after paying $80/mon
By amer E.
Response from smrtPhone· Oct 6, 2026
Hi Amer, Thanks for taking the time to share this, and sorry the pricing left you frustrated. We understand that paying a monthly subscription and then needing to top up credits can feel like paying twice. To explain the reasoning: the subscription covers your platform access and features, while credits cover usage-based costs like calls, texts and carrier fees that vary from customer to customer. Keeping these separate lets us avoid charging lighter users for heavy usage, but we know it isn't always clear upfront, and that's on us to communicate better. We'd love to look at your account and usage with you. There may be a plan or setup that fits your needs better. Please reach out to our support team so we can follow up directly. The smrtPhone Team
Way too difficult to setup and get started takes way too long as well
By alex G.
Response from smrtPhone· Nov 10, 2025
Hi Alex, thank you for your feedback. We’re really sorry to hear the setup felt complicated—that’s not the experience we want for our users. Our onboarding team is happy to walk you through everything step by step and get you up and running quickly. Please reach out to support via the in-app chat on smrtphone.io so we can make sure your system is fully set up and working the way you need. Catalin from smrtPhone
It was complicated at first. I still don't know how to fully use it. takes too much of my time.
By S&B
Response from smrtPhone· Oct 30, 2025
Hello! We're sorry if it felt complicated and if it took too much of your time. Our team can walk you through everything step by step. We offer live chats with real agents, 1:1 onboarding and refresher sessions, plus quick-start guides. If you'd like, we can schedule a quick 1:1 walkthrough focused on your needs. Tell us the best way to reach you and we'll set it up. We're here to help. Best, Catalin from smrtPhone
it was the worst.
By Wil B.
Response from smrtPhone· Apr 9, 2025
Hi Wil, We're sorry to hear that your experience with our system didn’t meet your expectations. We took a look at your communication with our Support Team and saw that your messages focused on general questions about the system, rather than specific issues or problems. That said, we’d really appreciate any additional feedback you’re willing to share. Understanding what didn’t work for you helps us improve moving forward. Thanks for taking the time to leave a review. Best, Catalin from smrtPhone
You need better systems and better support from your team especially with smrtdialer
By Jattin S.
Response from smrtPhone· Aug 5, 2024
Hi Jattin, we are sorry that you were disappointed in how our system works, especially smrtDialer. We have answered all of your questions that you had regarding how our system works and we made sure to explain how to use it. You wanted it to work in a different way, but this is not possible since this is how it works for all of our clients and everything is working smooth and practical. Also, regarding the refund that you have asked before leaving we mentioned that those $12 in credit that have remained can not be refunded but they will not leave your account so if you decide to come back you will still be able to have access to them. Best, Catalin from smrtPhone
Dialer is buggy and missing such basic functionality (No redial really?) it's astounding smrt dialer has survived this long. Calls drop, auto dialer stops auto dialing, the podio mapping is laughable at best and good luck getting campaigns loaded because despite claiming full podio integration basic functionality is missing and or broken. When pressed about it the overseas support is no help and will only tell you they don't support whatever feature you are trying to use even if its referenced in their documentation. Support is designed to get you off their lines ASAP while actually providing little to nothing in the way of help. You can't speak to someone who actually understands the systems and integrations only someone who is designed to get you to go away. Even their documentation links are broken and you have to use the wayback machine to even read about the features that should work but don't. They will try and gas light you that the features never worked and that you're using them wrong. You will constantly get "an application error has occurred" voice messages and the dialer will drop calls. Which are frequent and of course are intentionally vague and useless for diagnosis of issues so that support can blame your equipment. "Try using a wired connection" (I am) Ultimately when you reach your wits end and want to leave if you ask about a refund you will be stonewalled by their "Firm refund Policy" "smrtPhone does not offer any refunds on credits purchased in the system or subscription payments. Your credits do not expire, so you’re free to keep them as long as you want, but there are no refunds if you decide to leave our system." So basically understand going in that you are signing up for a severely broken systems that see very little in the way of fixes or updates with no useful support methods and no way to exfil any money you dump into this broken, disgraceful, worthless system. DO NOT SPEND MONEY ON THIS PRODUCT You will thank me later. *Edit* Response to reply. Your marketing page says Built with Podio in Mind Our integration with Podio goes back many years – in fact, Podio was the first CRM we ever integrated with! smrtPhone was built to work out-of-the-box immediately, syncing your CRM with your phone system seamlessly. And yet it doesn't support the basic feature of views. Forcing clients to have the limited choice between ALL contacts in an app or none. Perhaps you should educate yourself on the word "Seamless" It's cool though. Made the switch to ready mode and while I had to change the implementation with podio around it at least works without an 8 second delay between when the person answers and I hear them and they aren't advertising integrations on the tin that are outright fabrications. Nice to have a dialer that doesn't pick up just in time to hear your client hang-up. You're right about one thing though. Your customer unfriendly refund policy does allow you to keep my $800 but I can promise you I will let enough people know about my experience that hopefully I will mitigate the amount of people you can scam with your inferior product. I like that you chose to call it smrt phone. because Smart certainly doesn't align with your product.
By Brandon M.
Response from smrtPhone· Feb 28, 2024
We apologize for any dissatisfaction you may have experienced with our system. Our intention was never to exclude you from our live chat conversations. You are welcome to reopen the previous conversation or initiate a new one for unanswered questions. Upon reviewing the dialogue with our colleagues, we acknowledge that the smrtDialer functionality did not align with your expectations. Our documentation clarifies that lead filtering in Podio is possible using the View functionality but does not support subviews; only whole views can be filtered. Regarding our refund policy, it operates as outlined in our Terms & Conditions, which you accepted during your account setup. We sincerely apologize if you feel our support fell short of your expectations, we always help our customers as much as we can and we care a lot about our customers. Best, Catalin from smrtPhone
I highly suggest no one should use this dialer platform ever. They are extremely expensive and are charging alot more per day for calls than I initially thought. In addition their multi line dialer is so buggy. There are 4 to 10 second delays when connecting with a prospect. The dialer will still dial all the numbers of a prospect even after its marked as a lead. Their support never seem to know whats going on, and give you bland answers or ask you a bunch of questions. I really wanted this platform to work but I am going to move on before they bleed me and give little to no results.
By Damien G.
Response from smrtPhone· Feb 12, 2024
We sincerely regret any dissatisfaction you may be experiencing. Our commitment to transparency extends to our pricing structure, where you will find no undisclosed charges; every detail is available on our Pricing page. (https://www.smrtphone.io/smrtphone-pricing/) To ensure optimal functionality within your smrtDialer campaign, it is suggested to verify that the correct settings are configured to prevent multiple calls to leads. Additionally, please be mindful that duplicated leads may result in repeated calls, since our system does not have a duplicator check mechanism. Regarding connectivity concerns, we recommend assessing your internet connection for potential improvements. Enhancing connectivity involves taking appropriate measures: Utilize Ethernet over WiFi whenever possible. Close unnecessary programs such as YouTube, Netflix, Spotify, and similar applications. Terminate background programs consuming data. Minimize the presence of other devices. Disconnect any non-work-related devices. Our support team was always there to help you guys with your questions, and the questions raised are essential for identifying the underlying causes of any encountered issues. Best, Catalin from smrtPhone
