Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
22 reviews
smrtPhoneSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
smrtPhone is an all-in-one phone system that allows sales-driven businesses to make more calls, send more texts, and close more deals. The cloud-based phone, multi-line power dialer, integrated AI tools that capture call summaries, keywords, and outcomes, full featured mobile app, customizable call flows, and robust suite of user management tools flex and grow with you. Focused on delivering deep integration with your CRM, smrtPhone powers greater automation, reduces time spent on clerical tasks, and gives valuable insight enabling you to do business better.
smrtPhone (smrtphone.io) has 22 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
22 approved reviews, newest moderated first
Trial?? Can't even really test features without committing with payment for service AND paying to register numbers. I did not see any benefit of "trial". I was charged for service and then promised a refund which came short. I personally do not recommend.
By Aldo
Overrated, min top up is 20$ not including subscriptions you have to pay for credit which is ridiculous after paying $80/mon
By amer E.
Response from smrtPhone· Oct 6, 2026
Hi Amer, Thanks for taking the time to share this, and sorry the pricing left you frustrated. We understand that paying a monthly subscription and then needing to top up credits can feel like paying twice. To explain the reasoning: the subscription covers your platform access and features, while credits cover usage-based costs like calls, texts and carrier fees that vary from customer to customer. Keeping these separate lets us avoid charging lighter users for heavy usage, but we know it isn't always clear upfront, and that's on us to communicate better. We'd love to look at your account and usage with you. There may be a plan or setup that fits your needs better. Please reach out to our support team so we can follow up directly. The smrtPhone Team
Not like it cause it's difficult to operate
By Awais A.
Response from smrtPhone· Aug 24, 2026
Hi Awais, we’re sorry to hear that smrtPhone has been difficult to operate. We appreciate your feedback and would be happy to help you get comfortable with the platform. Please contact our support team so we can guide you through the setup and answer any questions you may have. Catalin from smrtPhone
Wonderful experience
By Howard J.
Response from smrtPhone· Dec 2, 2025
Hi Howard - thanks for the 5-star review. We’re really happy to hear you had a wonderful experience with smrtPhone. If there’s anything we can do to support you as you keep rolling, just reply here or reach out to our team on smrtphone.io and we’ll jump in. Thanks again for taking the time to share this. The smrtPhone Team
The convenience of having an additional phone line and CRM was great
By Tanya K.
Response from smrtPhone· Nov 10, 2025
Thanks, Tanya! We’re so glad you’re enjoying the convenience of having your phone system and CRM connected in one place. That’s exactly what we designed smrtPhone to do—keep your communications seamless and efficient. If you ever have questions or want to explore more features, our team’s always here to help. Catalin from smrtPhone
Way too difficult to setup and get started takes way too long as well
By alex G.
Response from smrtPhone· Nov 10, 2025
Hi Alex, thank you for your feedback. We’re really sorry to hear the setup felt complicated—that’s not the experience we want for our users. Our onboarding team is happy to walk you through everything step by step and get you up and running quickly. Please reach out to support via the in-app chat on smrtphone.io so we can make sure your system is fully set up and working the way you need. Catalin from smrtPhone
It was complicated at first. I still don't know how to fully use it. takes too much of my time.
By S&B
Response from smrtPhone· Oct 30, 2025
Hello! We're sorry if it felt complicated and if it took too much of your time. Our team can walk you through everything step by step. We offer live chats with real agents, 1:1 onboarding and refresher sessions, plus quick-start guides. If you'd like, we can schedule a quick 1:1 walkthrough focused on your needs. Tell us the best way to reach you and we'll set it up. We're here to help. Best, Catalin from smrtPhone
it was the worst.
By Wil B.
Response from smrtPhone· Apr 9, 2025
Hi Wil, We're sorry to hear that your experience with our system didn’t meet your expectations. We took a look at your communication with our Support Team and saw that your messages focused on general questions about the system, rather than specific issues or problems. That said, we’d really appreciate any additional feedback you’re willing to share. Understanding what didn’t work for you helps us improve moving forward. Thanks for taking the time to leave a review. Best, Catalin from smrtPhone
