Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
700 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
From scenic mountain vistas to secluded paradises, your Smoky Mountain vacation awaits! Colonial Properties Cabin and Resort Rentals offers affordable and luxurious cabin, chalet and condominium rentals in Gatlinburg and Pigeon Forge, Tennessee. With over 200 amazing vacation rentals, we have something to accommodate every need and budget. Our vacation rentals feature breathtaking Smoky Mountain views, bubbling outdoor hot tubs, fun-filled game rooms, soothing indoor jetted tubs, swimming pool access, Wifi Internet, crackling fireplaces and so much more! Contact us today to plan the perfect Great Smoky Mountain vacation getaway.
Colonial Properties Cabin & Resort Rentals (smokymtndreams.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
700 approved reviews, newest moderated first
Easy process for online reservations and everything was very straightforward. After using a company that canceled my reservation without my knowledge, I had 3 days to find a cabin during peak season. I found an excellent cabin at a great price with Colonial Properties. I even received a courtesy call day of check in to make sure we found it and settled in ok. Will absolutely use again for next trip.
By Tessa
Very easy to do online. When calling, very friendly and helpful! Would use again and also recommend to friends.
By Mary
Not properly maintenance property No soap,no washing powder , no shampoo,no conditioner , no hairdryer at the property At very scary place in the mountain Bad
By Dhara
Response from Colonial Properties Cabin & Resort Rentals· Jul 29, 2016
I apologize that you did not enjoy your stay. I just looked over your reservation, I do not see that any maintenance issues were reported during your stay. In the Rental Contract you received prior to your arrival it listed all items provided by Colonial Properties - WHAT WE SUPPLY - When you arrive at your cabin you will notice some of the supplies that are provided, including but not limited to; paper towels, toilet paper, and trash bags. Once you have depleted the provided items, you are responsible for purchasing any additional items. All bed linens, towels, kitchenware, utensils, etc. are inventoried upon check out. Thank you for bringing your concerns to our attention.
Our stay at "Livin' The Dream" cabin was nice. Cabin was adequate for our needs. Didn't do much more than just sleep there. View was "ok". Felt very private as the cabin was not right on top of the neighbors like a lot of them are. Last mile to the cabin was gravel road but was in good shape. Cabin was clean enough to make me comfortable but not immaculate. Central air conditioning was the best part since it was super hot the week we stayed! Stay and Play passes were a good idea and a nice offer although we only used it twice. Choices were better if you had kids vs adult couple. Very easy to use though! Checkin process was seamless. Received a courtesy call to make sure everything was ok which was very nice. All in all, Colonial Properties is a good company to deal with.
By Carol
I haven't been to the cabin yet
By Edith
The website is very easy to use and provides all information needed to secure a reservation.
By Sarah
Great property
By Dewayne
Very easy to use site however I paid for my entire stay and didn't meant to.
By Tamara
