Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

This is the second time we have used colonial for our cabin rental. They have been great both times. Any issue was addressed quickly and thoroughly. We will be using them for all future cabin rentals.

Can't wait to go and it was so easy to book!!!

Wi-Fi didn't work. Hot tub wasn't hot. Front office knew nothing about the property nor did the maintenance man

I had to cancel reservations not even 18 hours after I had made them due to health problems. They told me it would be $50.00 for fees, I told them to do what they had to do. They ended up taking $122.00 for fees, that is outrageous. I am going to make all kinds of bad reviews over this

i had a mix up with my rental agreement, called that morning and got the issue fixed with no problem.

Lazy River cabin was very nice and affordable. However, information given on the website was misleading. The cabin appears to be secluded and located along a river in Pigeon Forge. In reality, it is located along a very busy highway and only feet away from a subdivision across the creek in Sevierville. Privacy was not really possible given the nearby traffic and surrounding houses. It was very disappointing to arrive expecting a secluded cabin in the mountains, and instead finding a roadside cabin without even a mountain view. The cabin itself was very nice and clean as it appeared in pictures...but would've been a better experience if we would've had accurate information to choose a cabin more fitting to our expectations.

Very helpful and cuitous staff

The reservation was easy to make and very quick customer service. It just feels like there is too much to remember to do before arriving.