Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
457 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 426 reviews with 5 stars · Clear filters
So far it is excellent. They showed up on time. Very professional. Same with the fire alarm, we get a notification on our phone. I would tell a friend or family member that I would recommend them highly.
By Roy
Their technician came out and took over my existing system and converted it to wireless monitoring. They added their uplink transmitter for $89 one time cost and it's 16.95 a month. Can't beat that. I tested the alarm response and they called me very quickly too. This was a painless process!
By Stephen R.
