Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
457 reviews
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For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 426 reviews with 5 stars · Clear filters
Mike, the install rep was completely thorough in explaining the system operation and very knowledgeable. He character conveyed that he cared about our safety. New to the service but very pleased so far in the rapid response when we accidently activated the alarm.
By Hachiegal
There are so many options available in the market but only Smith Thompson gives you exceptional service at reasonable price.
By kawal
I was in a four year contract with another company. I contacted Smith Thompson shortly before my contract expired. I was pleasantly surprised with their low monitoring cost. One five minute phone call satisfied all of my questions and an appointment was scheduled. On appointment day, the team arrived during the scheduled window. They were knowledgeable and courteous. The entire experience, phone to installation, exceeded my expectations. I highly recommend Smith Thompson Home Security.
By CB3
I didn't have to wait on hold at all when I called and the gentleman who helped me was very courteous. They sent out another individual to update my existing system in my new house. He was very helpful building a system to work around my two cats and even saved me money over what I was thinking I needed. Very professional and knowledgable. The price can't be beat. They charged $89 to upgrade my system to a wireless system and $59 for installation and to make sure everything was working. They did give me a free keypad and a free system panel. I would much rather pay for these services up front than get "free" upgrades and installation and then have to pay twice as much per month (it seems like every other company does this). Smith Thompson is different in a great way and I highly recommend them to anyone.
By Chris C.
From the scheduler on the phone to the installer, I was treated very well. They were courteous and prompt. The installer was only here about 30 minutes. I can't believe they can charge so little compared to ADT! Also by paying annually I get a month free plus a month free for my overlap service from ADT and a month free for every new customer I refer!!! Then on top of that I get 2months free just for completing this survey!! It just gets better and better. Why did I wait so long to change service??!!!!
By Denise M.
We have used Smith Thompson in two different homes. Customer service is great, fast response times. And you can't beat the price. I continue to recommend the company to friends and family.
By Lauren
Friendly and helpful staff. The installation was smooth and quick. The system is straight forward and very easy to operate.
By Rob
We have never owned a house with an alarm so this was a first for us. The rep called to let me know he was 20 minutes away, which I appreciated greatly! He arrived on time, was professional and truly cared to give us the best service. Finally a good service experience! They have been great all the way through. Carrie Buck
By Carrie B.
