Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
457 reviews
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For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 426 reviews with 5 stars · Clear filters
I recently changed my previous monitoring system to Smith Thompson. The set-up and installation process was easy. The staff was professional. Overall, I have been satisfied with the service. I would recommend Smith Thompson to my family and friends.
By LCantu
I used Smith Thompson for years so when I recently moved it was an easy decision to use their service on my new home. Their technicians are professional and fast. Any time an alarm when off, they called in about 20-30 seconds. Their pricing is reasonable. I highly recommend them!
By kathy A.
I was so glad to hear about ST from my neighbors. My neighbors and friends all had ST and was very please with the service. I called ST and became part of the family. I'm very please with the service and looking forward to a long lasting relationship. Thanks Smith Thompson! John Comeaux
By John
Smith Thompson offered a very competitive rate for monitoring our house. The technician who setup the service was very friendly and they upgraded the existing wireless transmitter from 3G to 4G at no charge.
By Jason C.
I called to set up service and they came out the next day! Installer was very friendly and a quick install. Only took about 20 minutes for everything! And their response time is awesome. We've accidentally set the alarm off a few times, and they're calling us within 20 seconds... Literally. Highly recommended!
By Dawn M.
We've used Smith Thompson now for almost 4 months and they've made a very good impression on us. Any time the alarm is set off we receive a call almost immediately. The setup for us went very quickly and everything has been working very smoothly ever since. Very pleased so far and a great price.
By Timothy D.
Another ADT customer for eons, we switched to ST looking to save money in a new home without sacrificing customer service or response times. While it has only been a couple weeks, we were impressed with a follow-up call from ST when we set the alarm off demonstrating it for our family. Thank you ST for keeping our family safe while not costing us an arm & a leg. Our tech, Gary was fast, knowledgeable and responsive to our needs and questions.
By T M.
We've had Smith Thompson for about 2 weeks now and I've called them twice. Helpful and professional both times. The installer did a great job and it only took about 15 minutes.
By Denise B.
