Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
457 reviews
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For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
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Smith Thompson did a great job of setting up my home with a security system. Now my family and I feel that our home is safe whether we are at home or away from home. Thank you Smith Thompson!! -Cam S.
By Cameron S.
Excellent customer service! We had ADT and recently switched to Smith Thompson after a friend recommended and we are so happy we did. Our technician was professional and went over all questions I had. The monthly pricing is affordable and there are no contracts.
By Payton K.
I would recommend Smith Thompson Home Security to everyone. The alarm system helps put my mind at ease. I am very pleased from the initial sales call I placed to the friendly and knowledgeable technician who installed the system. The monthly rate is less expensive then leading competition.
By KellyC
Smith Thompson has been awesome! We had ADT for 10+ years and man do I wish I would have switched sooner. Super cool installation tech, great product, awesome customer service, you can't go wrong with this company. Highly recommended!
By Adam E.
Awesome company and highly recommended. I was very impressed with Smith Thompson. The technician was early and did a very thorough job (he even cleaned up after himself). He made sure I was comfortable with the system before he left. I paid in advance for a year and the monitoring is about $15.50 + tax per month.
By CA M.
My wife and I recently moved and switched alarm companies to Smith Thompson. We were very happy with how easy the process was from our initial sign up to installation. The technician was very helpful and was able to use our existing key pad in the bedroom and install a new key pad by our garage door. The technician gave us a full explanation on how to use the system, and we have not had any issues with the system since.
By Ben M.
Excellent service and great response time. I have Smith Thompson security set up at 2 houses right now and have 0 complaints. Affordable, helpful, and secure. I am very impressed with their customer service.
By Amish M.
Wow... my tech gentleman was very sharp. Professional. Efficient and used my existing equipment to adapt to ST. All works perfect and I feel much safer. I like coming home knowing my things are safe. Price is fair and the no contract is appealing. I would recommend Smith Thompson to anyone, and have. Bob Garrett
By Bob G.
