Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
457 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 426 reviews with 5 stars · Clear filters
The tech did a very thorough job. I have confidence that they will execute the repairs properly. Alan is an excellent tech.
By Phil W.
Response from Smith Thompson Home Security· Sep 3, 2025
So glad you're happy with Alan's work today!
He was informative and explained stuff very well.
By Jan R.
Response from Smith Thompson Home Security· Sep 3, 2025
Glad to hear it! Thank you for your business.
William is a thorough professional who does his work well and has offers great customer service!
By Anuj J.
Response from Smith Thompson Home Security· Sep 3, 2025
Thank you for letting us know! We appreciate you.
The technician, Lemuel, worked quickly and effectively. He made sure I understood what was done and even took care of a wasp nest that was on our outside unit.
By Ed S H.
Response from Smith Thompson Home Security· Sep 3, 2025
Lemuel is a great technician! Thank you for the kind words.
Juan was thorough with his work and did a great job! On time and very polite.
By Ruchika
Response from Smith Thompson Home Security· Sep 3, 2025
So glad you're happy with the service, thank you!
Noel was personable and thorough.
By Gabrielle C.
Response from Smith Thompson Home Security· Sep 3, 2025
Thanks so much for the kind words!
Emanuel did a great job. He was thorough and professional. I recommend Smith Thompson Heating and Cooling to anyone who needs heat and air service or maintenance.
By Pam P.
Response from Smith Thompson Home Security· Sep 3, 2025
We appreciate your business and the kind words about Emmanuel!
Very courteous and knowledgeable On time and explains the stuff very clearly
By chaitanya N.
Response from Smith Thompson Home Security· Sep 2, 2025
That's great to hear! Thank you for your business.
