Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
457 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 426 reviews with 5 stars · Clear filters
What a great change! I switched over and am so much happier with Smith Thompson Home Security. Before, I was getting ripped off. I wish I knew earlier what I know now. They are the best. From sales, to installation and service, they rock. Love this company!
By Eric K.
Response from Smith Thompson Home Security· Feb 25, 2020
Appreciate it!
We are a new family in the area and wanted to protect our home. We used ADT for more than 10 years, but wanted a personalized service. Found Smith Thompson Security is a local company with really good reviews and they took care of us as soon as possible. The installation process was a breeze, our technician was very knowable and explained easily how the system work. Thanks Smith Thompson Home Security for making our home secure.
By Alicia Marin P.
Response from Smith Thompson Home Security· Feb 25, 2020
Thanks so much, and welcome to town!
I had another home security company for 35 years, they kept going up up , until I met SMITH THOMPSON. I scheduled an appointment (at my convenience) a skilled technician came out did the job, i was so pleased , everything works "GREAT" For the money , the excellent service , you just can't beat it ! Thanks Smith Thompson, marion '
By marion N.
Response from Smith Thompson Home Security· Feb 25, 2020
Glad to have you as a valued customer!
Smith Thompson is great! I was referred by family friend. The scheduling was easy and quick, no contract which is great. Our technician came and got it done very quickly and then took the time to explain everything!
By VW
Love this alarm company and the ease/convenience of the mobile app! It's really simple to use and gives me the feeling that I'm safe. Haven't had any troubles with this company so far!
By Sb27
My experience with Smith Thompson has been unbelievable. Everything from low price with no contract to wonderful customer service. I would highly recommend them.
By Jimmy T.
Super happy with my new security company, Smith Thompson! I was referred to them by a friend. The tech who did my install was friendly and professional, and you just can NOT beat their monthly price!
By Lisa Joy C.
We recently signed up with Smith Thompson Home Security. The technician was great and very patient with all my questions. They have great reviews and now I see why. Thank you for making our home feel more secure.
By Shawna A.
