Excellent
Great customer service! The rep explained and went over eveything thoroughly and offer product that best met my needs! I would definitely recommend them! A very happy customer!
By Yesenia O.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
773 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
773 approved reviews, newest moderated first
Great customer service! The rep explained and went over eveything thoroughly and offer product that best met my needs! I would definitely recommend them! A very happy customer!
By Yesenia O.
Sam has been great. Showed up early to help me get to work faster, quick install, talked about the different products and services they have available, but explained them in a no-pressure way. Can't wait to start using my new alarm system!
By Nikki M.
Starting with the phone call to get a quote, to my follow up call confirming my installation appointment Sam was not only on time but he was early!! Yes EARLY to install the equipment. He was patient with the dog in the house, to explaining all details an showing me how to operate the system. I would recommend Smith Monitoring and the great work of Sam to all my friends! When you call them use my name to let them know I sent ya!
By Vicki B.
The tech came by right away and was super helpfull in describing everything. Highly recommend.
By Michael R.
good deals. tech is friendly and explaining everything. just setting up now. thats all I can say.
By Ana Karen B.
Our tech, Sean, had tons of experience and gave us really good advice as to what we needed to secure our home. We were already wired from the previous owners and the other monitioring companies we consulted all tried to upsell us but he made us feel confident with the system we had in place. We defintely made the right choice!
By Greg B.
Clint just wrapped up our alarm install. Quick and easy.
By Anthony Shane H.
Carlos was very nice in installing my system. Chip was also very kind in setting up everything. I am really liking the price and the no installation promotion right now!
By Kim D.