Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
773 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
773 approved reviews, newest moderated first
I had a pre-installed system in my home which I had never activated. I chose Smith for low monthly fee and no activation charges. The technicians were able to make my system compatible with remote key fobs at no additional charge. I am very impressed!
By P L C.
Sales person was great and explained everything asked. Technician was on time and was really great!
By Trey D.
My family is just accustomed to use it and we don't even wanna change.
By karinblackmon
So far so good... top of the line.
By Germn C.
I've been with smith monitoring for 6 months now and have had nothing but positive experiences! I just moved and Joe the tech was my favorite! He was easy going and answered all my questions without any hesitation!
By Anuhvee E.
It was wonderful to find a company that was willing to hear my problems with my system at the time and with no hesitation fixed all my problems and provide excellent service!
By monica
The technicians came out on a busy holiday weekend and got right to work.
By Maria R.
Getting an alarm system is a tiring experience, but with Smith monitoring the experience was welcomed. Chance was my representative and he was very knowledgeable about the new technology thats available today. I was very pleased with the pricing plans available and the service technician was very professional. Thanks from the Jones family.
By Melvin Jones S.
