Smile Boutique NYReviews of smileboutiqueny.com

2036 McDonald Avenue, Brooklyn, New York

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The Fair Hearing score

4.4/ 5

Great

253 reviews

Smile Boutique NY4.4Great

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About Smile Boutique NY

Smile Boutique NY is dedicated to creating beautiful, confident smiles with our custom dental solutions. As a trusted provider of high-quality, at-home dental appliances, we offer a wide range of products including flexible partial dentures, snap-on veneers, and night guards. With a commitment to exceptional craftsmanship and customer satisfaction, we make it easy and affordable to achieve the smile you’ve always wanted.

Smile Boutique NY (smileboutiqueny.com) has 253 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: smileboutiqueny.com
Website: smileboutiqueny.com
Category: Salons & Clinics
Location: Brooklyn, New York
Listed on The Fair Hearing: 2026

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Oct 1, 2025

CUSTOMERS BEWARE!!!!!!!!!!!!

Ive ordered 4 appliances over the last couple of years. You used to have some sort of warranty with the product the first three times i made purchases. I buy the fourth appliance and have an issue with it mere weeks after receiving it. The response i got was a “discounted” price of $150 for a new set. I drop over $200 a month before and your product fails and the best you can do for a muti repeat customer is knock 50 bucks off a replacement set. Absolutely no standing behind your product, warrantying it in any way. The best customer service could do for me was a discount on the same product i just purchased that had failed. Very sad. I have dealt with this company for years and customer service went from the owner personally calling me to assure everything went well with my orginal purchase to not having anything to do with me or the product. Just getting more money. Absolutely pathetic

By Paul D.

Response from Smile Boutique NY· Oct 6, 2025

Dear Paul, Thank you for your feedback, and we're genuinely sorry to hear that you are not satisfied with your recent order. We truly value you as a returning customer, and as you know from your three previous orders, our snap-on veneers are crafted from FDA-standard materials by professional dental technicians. However, as with any dental appliance of this nature, their longevity is highly dependent on care and usage. They are, by design, more susceptible to damage from neglect or accidental breakage. Our 30-day manufacturer's warranty covers defects in workmanship, but it explicitly does not cover damage that occurs from everyday wear, accident, or neglect, a policy we are transparent about and that you have been aware of from past experiences. While we always want to stand by our products, we cannot ethically provide free replacements for issues that fall outside of our warranty terms, even for our most valued repeat customers. In fact, we are the known all companies on the market behind several other snap-on veneer brands, so we are deeply familiar with the quality and policies across the market. We understand your desire to explore other options and wish you well. We are confident in the value we provide and hope to welcome you back soon.