Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
253 reviews
Smile Boutique NYSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smile Boutique NY is dedicated to creating beautiful, confident smiles with our custom dental solutions. As a trusted provider of high-quality, at-home dental appliances, we offer a wide range of products including flexible partial dentures, snap-on veneers, and night guards. With a commitment to exceptional craftsmanship and customer satisfaction, we make it easy and affordable to achieve the smile you’ve always wanted.
Smile Boutique NY (smileboutiqueny.com) has 253 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
253 approved reviews, newest moderated first
Me encantó el trabajo, el dispositivo se adaptó perfectamente y es muy cómodo, excelente trabajo, la anatomía y el color quedan perfecto, no se nota al sonreir. Es el segundo dispositivo que solicité, ya que quería tener uno de repuesto. 100% recomendado.
By Nora G.
Response from Smile Boutique NY· May 28, 2026
Thank you!
It fits perfect, great color match, comfortable and looks great!
By Christina H.
Response from Smile Boutique NY· May 28, 2026
Thank you!
Sent impressions by email. They email back, I did what was asked and sent off. Got email saying they need more money for more impressions bc they were not approved. It took a month for them to tell me that. Hidden fees.. gotta pay $50 to cancel an order bc it was not approved after impression clay was used up.. way to expensive. Got same deal for less at shiny smiles after I got my partial refund. Fit perfect. Waste of time. Will take your money!
By Lilly B.
Response from Smile Boutique NY· May 13, 2026
Hi Lilly, We’re sorry to hear that you were dissatisfied with your experience. Because all of our appliances are fully custom-made, impressions must meet certain quality standards before production can begin. If impressions are not approved by our dental team, we are unable to safely manufacture the appliance, which is why new impressions may sometimes be required. We also want to clarify that replacement impression kit fees and cancellation policies are disclosed during the ordering process, as materials, case review, and administrative work are already involved once a case is started. We understand the process may have felt frustrating, especially with the additional time involved, and we sincerely apologize for that experience. However, our team did communicate throughout the process and attempted to guide you toward obtaining impressions suitable for fabrication. We appreciate your feedback and wish you the best with your new appliance.
This is perfect !! Got mine fast and fits perfect would def recommend!! My smile is back and feel confident again thank you
By amanda R.
Response from Smile Boutique NY· May 13, 2026
Thank you, Amanda!
10/10 l love it, everything came out fantastic!! Communication was everything, and the process wasn't long! Thanks again guys!!
By Tinissa C.
Response from Smile Boutique NY· May 13, 2026
Thank you Tinissa!
my appliances do not fit. They didn’t fit they fall out when I eat.
By Camilyah E.
Response from Smile Boutique NY· May 7, 2026
Hi Camilyah, We’re sorry to hear that your appliances are not fitting properly and are falling out while eating. That’s understandably frustrating. Removable appliances can sometimes require minor adjustments depending on the impressions and individual fit, and our team is always happy to help troubleshoot and provide guidance when needed. At the same time, most removable cosmetic appliances are not intended for heavy chewing or eating tougher foods. We’d really like the opportunity to look into this further for you. However, we were unable to locate an order under the name “Camilyah Elise” in our system. If the order may have been placed under a different name or email address, please contact our support team with your order details so we can review your case and assist you properly. We appreciate your feedback and hope to help resolve this for you.
Order process was easy. Customer service was great. That's the only reason for the stars. The veneer set is not very durable.
By Sandra R.
Response from Smile Boutique NY· May 5, 2026
Hi Sandra, Thank you for updating your review and for your kind words about our customer service — we truly appreciate that. We’re sorry to hear that the durability of the veneer set didn’t meet your expectations. Our appliances are designed to be lightweight and comfortable, but they’re not intended for heavy pressure, grinding, or eating harder foods, as that can affect their longevity. That said, we’d really like to look into this further and see what may have caused the issue in your case. Please reach out to our support team with your order details so we can review everything and assist you accordingly. We appreciate your feedback and the opportunity to make this right.
Everything You Need in 1 Box!! I received the impression kit. It included 2 different-sized molds and very thorough instructions. I sent in my impressions, and they included me in the process the entire time. I was quite impressed with the process. I ordered on Feb 23rd, received the kit March 2nd, sent my impressions March 4th, they received them and shipped them out March 18th, and I received it March 20th! Tell me that wasn't fast!! I was nervous about it all, and the moment I cleaned it and put it in my mouth, my confidence reappeared INSTANTLY! Just imagine, not being able to save a tooth and being told $3900 for a root canal! I was told I didn't qualify for a partial because it was only 1 tooth, so I opted to just remove it, but was told it would be $3200 to put a bridge there, so there wouldn't be a space there. I declined! Found Smile Boutique on Facebook and gave it a try. $349?!! You can't beat that or the quality of the flipper! It was the best move I made, and I love it!
By Brittany
Response from Smile Boutique NY· May 5, 2026
Thank you Brittany!
