smartstopselfstorage.comReviews of smartstopselfstorage.com

Negative 5 stars. Extremely traumatizing experience. They sold my unit after I missed just one payment. I have experienced periods of homelessness over the years and have rented from different companies, but I have never experienced anything like this. They sold everything I had inside the unit, including my grandmother’s ashes and important personal documents. Everything is gone. They showed no remorse or empathy ive been crying for days. All they kept saying is "They arent supposed to take personal items" This experience has been devastating and deeply traumatizing. I would strongly caution anyone considering renting from this company.

1230 Lakeshore Rd E, Mississauga, ON L5E 1E9 Shame on them ....This storage place is run by scammers...l went there with three other customers because of the low advertised rate...we asked at the time of booking how long the promotion would run for...we were told they were only at low 80% capacity and the rate would remain the same until that capacity increased...Three months into the contract they put our rates up.. when I questioned them, they said they told us the rate was only for three months.. That was a lie. At no time were we told this. Do not believe anything they say..There are so many choices

If it weren’t for Sal at the Holcombe location, I would have left this storage facility. He has been wonderful and deserves all the recognition! Please go see him at the Holcombe location. He will take care of you!

This place left all my things completely molded. Apparently the AC went down and completely molded everything in there you can smell it as soon as you walk in. Not to mention the very high and what seems illegal rent increase after a couple months.

I rarely leave negative reviews, but unfortunately my experience with SmartStop Self Storage was disappointing. We cancelled our storage unit a couple of weeks ago because of repeated price increases. Before leaving, I specifically confirmed the cancellation in person with the employee working there to make sure everything had been taken care of. Today, I received an email stating that my monthly rate had been adjusted and listing a new monthly payment beginning July 3. Naturally, I was concerned that my cancellation hadn't actually been processed, so I called the office to verify. Instead of simply checking my account and reassuring me, the receptionist immediately became argumentative and dismissive. She insisted the email was only because of the next billing date, but that explanation didn't make sense given that the unit had already been cancelled. Rather than helping resolve my concern, I was left feeling like I was inconveniencing her for asking a reasonable question. Mistakes and automated emails can happen, but customer service makes all the difference. Unfortunately, this was some of the poorest customer service I've experienced in quite some time. I hope SmartStop places more emphasis on clear communication and treating customers with respect.

My unit was broken into on May 16, 2026 & June 1, 2026. Workers caught the perpetrators during the 1 st incident, they got spooked when questioned, and took off. I was making plans to get back, take inventory, and move my belongings in June. I was informed that they had returned before i could do this. I had 2 of the recommended locks on my unit. The way the unit looked following both incidents you can tell that they were in the unit for quite some time. With their "24 hour surveillance " it is crazy to me that these people felt so comfortable to break into multiple units in broad daylight, and return to finish the job a short time later.

This facility is the absolute worst storage I have ever used. Yes, the young women who are in the office are fabulous, but the reality of the facility is just awful. We have had our belongings there for about five years or so. When we moved in, everything was spotless. The price was reasonable and it wasn't too far from our house. Within about two years, things started going downhill. First, we noticed how many homeless people were using their storage to sleep in during the day. An odor of human feces and urine started to permeate the indoor facility. Then the rats moved in. I hadn't been to my storage for awhile because I was caring for my elderly parents, so was super wrapped up with their care. When I finally went inside my unit, I found rat feces and urine on ALL of my belongings and called to complain. Nothing was happening by talking to the office staff, so I went up the chain to the district manager, who just fed me a lot of lip service. About this time, my parents got really sick and I had no time or desire to be dealing with finding a new storage facility. My parents both passed away last year, and I finally mustered up the courage to face the reality earlier this year. I had found a spotless facility elsewhere at ONE-THIRD the price and I am currently in the process of moving. It is a HORRIBLE experience. My husband and I have to wear a respirator, gloves and goggles to avoid contamination. I have to pack up a load, take it to my house where I'm using three kiddy pools to wash, rinse and bleach each box, item, etc. Then repack it into my truck and unload it in my new storage. I have rental insurance through my homeowners policy, so I'm trying to decide if I should file a claim. I do know that I want to sue the facility for their complete lack of management of many problems that were never addressed, no matter how much I complained. All I can say...GO ELSEWHERE.

Rented a 10x10 unit for $100 a month in Jan 2026. 3 months later they increased my price to $199. Thinking it was a mistake I called the company and was told the price increased based on demand. However, if you look at the website they are advertising the same size units for $107. If you do 2 minutes of research you can see the average price for a 10x10 storage unit as of 17 April is $70. Not sure how they can justify a 99% increase from one month to the next. They know how difficult it can be to move out once you are moved in. As a disabled Veteran who cannot move my stuff alone due to injuries, this is absolutely unacceptable.