Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
554 reviews
Smart RetractSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
554 approved reviews, newest moderated first
We absolutely LOVE this gate. Useful; practical; elegant design; sturdy; and I can open and close it with one hand WHILE holding the baby.
By Jennifer
Response from Smart Retract· Aug 4, 2020
Hi Jennifer--hands down or should we say with one hand free, we love having you as a customer too! Thanks again for being a Retract-A-Gate customer and let us know if you have any questions. Deanna at Smart Retract.
I like the product but it's just too tall. 30 inches would be sufficient and 60 inches wide would be better.
By Andrew
Response from Smart Retract· Aug 4, 2020
Hi—thank you for your feedback and we will pass the information along to our Research and Development Department. As far as the length, the 72-inch safety gate only extends as far as it is needed. So, it can easily fit within a 60-inch opening and be locked into place. This allows for those with extra wide openings to be able to use the Retract-A-Gate also. Thanks again for your review and please let us know if you have any questions. Deanna at Smart Retract.
This is a solid product- but didn't work for us. We have it mounted flush to the floor and our dog (about 40 lbs/ medium) just slides right under- so it is not useful for us. At this cost this was disappointing. It is visually unobtrusive and wish it had worked! It reaches across our wide doorway and is not hard to operate.
By Amy
Response from Smart Retract· Aug 4, 2020
Hi Amy—We are surprised and sorry to hear you are having an issue using the gate with your dog and we’d like to help, as we have not heard from you. Usually with a few small adjustments we are able to resolve the issue. Please contact our Customer Service at [email protected] so we can be of further assistance. Thanks, Deanna at Smart Retract.
We love our gate. We have two small dogs and have the gate at the top of our stairs. It works great with one exception, our mischievous, strong willed 4 year old Yorkie figured out how to crawl under it. 🤦🏼♀️ I do however give it 5 stars.
By Heather
Response from Smart Retract· Aug 4, 2020
Hi Heather--thank you for being a great customer! We would be happy to help solve the issue with your Yorkie, as it is rare and usually a few small adjustments will solve the issue. Please contact our Customer Service for further assistance at [email protected]. Thanks, Deanna at Smart Retract.
We bought two gates and love them. Worth the price!
By Anna
Response from Smart Retract· Aug 4, 2020
Hi Anna and thank you for being a multi-gate Retract-A-Gate owner. If you ever have any questions, please contact our Customer Service. Thanks, Deanna at Smart Retract.
Gate arrived very quickly. Works great.
By Dimitri
Response from Smart Retract· Aug 4, 2020
Hi Dimitri--thanks for being a great customer too! Let us know if you have any questions. Thanks, Deanna at Smart Retract
Great product. I bought it to keep my former outdoor cat from getting out after an amputation and it has worked great. I think she could jump it if she wanted to, but it keeps her from running out at our feet. I love how low profile it is when it’s not in use as well.
By Elizabeth
Response from Smart Retract· Aug 4, 2020
Hi Elizabeth--thanks for being a great Retract-A-Gate and pet owner. Your cat sounds like she is doing fantastic! Thanks again and please let us know if you have any questions. Deanna at Smart Retract.
Happy with product very sturdy and easy to assemble
By Peter
Response from Smart Retract· Aug 4, 2020
Hi Peter--thanks for being a great dog owner and customer. Please let us know if you have any questions! Thanks, Deann at Smart Retract.
