Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
554 reviews
Smart RetractSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
554 approved reviews, newest moderated first
My dog managed to tear the gate rendering it useless.
By Karen
Response from Smart Retract· Oct 1, 2020
Hi Karen--we are sorry to hear you are having issues using the gate with your dog, and we'd really like to help. We take pride in helping our customers, so please contact our Customer Service at [email protected], so we can assist you further. Thanks, Deanna at Smart Retract.
Customer service was great. So helpful.
By Naomi
Response from Smart Retract· Aug 31, 2020
Hi Naomi--thank you for your great 5-star Retract-A-Gate review! We take pride in our customer service, so if you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
Very happy with this product! Looks great and worked well for our diagonal set up! Best part is that we don’t have to deal with climbing over a gate or taking down when baby is at daycare. Thank you!
By Sue
Response from Smart Retract· Aug 13, 2020
Hi Sue, thank you for your 5-star review and for highly recommending Retract-A-Gate! We take pride in our customer service, so please let us know if you have any questions. Thanks, Deanna at Smart Retract.
This a fantastic product. Efficiently designed and packaged, I have been very pleased with this purchase. I am considering buying a second one for another problem area. While the gate is pricy, it is well worth it when compared to similar products of lesser quality. Highly recommend!
By William
Response from Smart Retract· Aug 4, 2020
Hi William--thank you for being a fantastic customer!We'd be happy to offer installation suggestions, if you'd like to email some photos of the location to us. With the variety of ways Smart Retract products can be installed, we’ve found there are often simple solutions to seemingly difficult installation issues. Please email our Customer Service at [email protected]. Thanks, Deanna at Smart Retract.
Love the system. Bought 3 mesh retractable gates for the top and bottom of 2 stairs in our home. Need some additional pieces since I have glass rails in the house but got those from CRL and it looks great. Only word of advice is if you are not handy hire a professional to help you with the install especially when attaching to a handrail.
By Eric
Response from Smart Retract· Aug 4, 2020
Hi Eric, we love having you as a customer too! Please let us know if you ever have any questions. Thanks, Deanna at Smart Retract.
This gate has been fantastic to use with my dogs over the past few months. Easy and effective set-up and use, and no more stubbed toes on the base of a pressure gate. Best part: it blends so well into decor I forget it’s there. I also received excellent customer service when I needed to correct my order before it shipped.
By Jaclyn
Response from Smart Retract· Aug 4, 2020
Hi Jaclyn and thank you for being such a fantastic customer! If you ever have any questions, please let us know. Thanks, Deanna at Smart Retract.
Fantastic! Works perfectly and just as intended!
By Heather P.
Response from Smart Retract· Aug 4, 2020
Hi Heather--thanks for being a perfect customer! Let us know if you have any questions. Deanna at Smart Retract.
Love how long this gate is! It is amazing and does its job every time keeping my one year old off the stairs.
By Lauren
Response from Smart Retract· Aug 4, 2020
Hi Lauren! Thank you for being an amazing customer too! Please contact our Customer Service if you ever have any questions. Deanna at Smart Retract.
