Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
574 reviews
SmartpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smartpress creates brilliant print for designers, marketing professionals and iconic brands. They’re an online digital printer with an unsurpassed selection of stocks and specialty finishes for booklets, brochures, mailers, signage and more. Clients experience commercial printing with the ease and speed of online - all with personalized service that gives it a “local print shop" feel! Smartpress operates on three foundational principles: create premium quality print with world-class customer service and a commitment to social responsibility. They lead the industry in achieving social and environmental milestones like EcoVadis Gold and ISO 14001 certification. Smartpress is 100% employee-owned, Scopes 1 and 2 carbon neutral and home to one of the largest fleets of HP Indigo HD presses in the world.
Smartpress (smartpress.com) has 574 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
574 approved reviews, newest moderated first
Happy to have found this business. Excellent customer service. Easy ordering. Very pleased with quality and prices.
By Jen
Response from Smartpress· Jul 10, 2026
Thank you so much for your kind review! We're thrilled to hear you had such a positive experience from ordering to receiving your products. We appreciate your support and look forward to working with you again!
I've used Smartpress many times previously and have had wonderful experiences every time (great quality). Recently, I sent in an order for a client and the production was going to take longer than anticipated. Amanda F. went above and beyond to expedite the order and get it delivered days earlier than it was expected. I am thrilled with Amanda's communication and readiness to help. Her customer service skills are exceptional and I look forward to working with her on future projects.
By Brad L.
Response from Smartpress· Jul 10, 2026
Thank you for being such a loyal Smartpress customer and for sharing this wonderful feedback! We're so glad Amanda was able to help expedite your order and provide the communication and service you deserved. We'll make sure she sees your kind words,they'll absolutely make her day. Thanks again for your continued support, and we look forward to working with you on many more projects!
This was a reorder, and just as well-done as the previous orders. I’m working on a new brochure, so heads up. Thank you!
By Estrellita
Response from Smartpress· Jul 10, 2026
Thank you for your continued trust in Smartpress! We're so happy to hear this reorder was just as successful as your previous ones. And thanks for the heads up on the new brochure, we look forward to helping with that project, too! We truly appreciate your continued support.
The customer service was great, the quality of the product was excellent, and the delivery was fast. The process from start to finish was exceptional. The website was also easy to use. I have nothing but great things to say about the products that I have received.
By Zera
Response from Smartpress· Jul 10, 2026
Thank you so much for your kind review! We're so happy to hear you had a great experience from start to finish. Knowing you were pleased with our customer service, product quality, website, and delivery truly means a lot to us. We appreciate your support and look forward to helping you with your next project! 😊
Super easy to order, excellent quality when received, clear and updated communication the entire time!
By Alysha
Response from Smartpress· Jul 8, 2026
That is what we love to hear! Thank you so much for this review. We appreciate you!
Great work thanks
By Julia
Response from Smartpress· Jul 8, 2026
You're welcome! Thank you for the 5 stars!
It looked exactly like I was expecting; great job!
By DAVID
Response from Smartpress· Jul 7, 2026
That is so great to hear! Thank you for the great review!
Smartpress is genuinely a fantastic company to work with! From start to finish, the process was seamless. I was able to upload my artwork, receive a proof, and have my sign printed and shipped within 72 hours. As my sign was larger than standard, the team even reached out to confirm I was comfortable with the additional shipping cost before proceeding, which I really appreciated. They packaged the sign with great care. Unfortunately, it arrived with a slightly bent corner, but their customer service was exceptional. They responded quickly, resolved the issue without hesitation, and made the whole process completely stress-free. I'm already working on another sign and won't hesitate to have Smartpress print it as well. I'm so glad I found them and would happily recommend them to anyone looking for high-quality printing backed by outstanding customer service.
By Veronica H.
Response from Smartpress· Jul 6, 2026
Thank you so much for taking the time to share such a thoughtful review! We're thrilled to hear you had a smooth experience from start to finish and that our team was able to keep you informed throughout the process. While we're sorry your sign arrived with a bent corner, we're glad we could resolve it quickly and make things right. It means a lot to know you've trusted us with another project already. We truly appreciate your recommendation and look forward to printing your next sign!
