Very professional and kind
Shelley was very professional and kind. Walked me thru every step and made it very easy. She was knowledgeable and made me comfortable right away.
By Gail R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
87 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smart Loan Aid is here to guide you through the complex world of student loans. We provide educational resources and technology-driven guidance to help you understand and evaluate available repayment options.
Smart Loan Aid (smartloanaid.com) has 87 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
87 approved reviews, newest moderated first
Shelley was very professional and kind. Walked me thru every step and made it very easy. She was knowledgeable and made me comfortable right away.
By Gail R.
Shelley was very kind, informative and patient in helping me find the best program to fit my current needs and explaining the step by step process.
By Tenita R.
Very helpful
By Jonathan N.
Shelly was very patient, showed empathy. The process was fairly easy. She asked several questions.. I had to e sign some documents.. That was fairly easy.. shelley made it easy. I appreciate her and she has a great sense of humor..
By Roberta T.
Dorian was amazing and so patience to help walk me through getting my one time payment processed. He also was very thorough and thoughtful in his explaining everything. I would definitely recommend for anyone with the headache of student loans.
By Tabatha M.
Dorian was very friendly and made me feel comfortable during a stressful process, thank you for your excellent customer service!
By Jennifer B.
I spoke to Dorian brown. He was amazing. He explained everything to me in great details. Am soo glad he was able to help. Thank you Dorian. Thanks smart loan Aid. Thank you!!!!
By Sisi
Shelley was absolutely amazing. She helped me set up my account and payment to start paying off my debt before my paychecks got garnished. She’s super knowledgeable, helpful, and I can’t forget to mention that she’s so sweet!
By emma M.