Doing good
Food comes on time. Very good on your notices. Food still frozen when it arrives
By Dorothy T.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,851 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,851 approved reviews, newest moderated first
Food comes on time. Very good on your notices. Food still frozen when it arrives
By Dorothy T.
Shipped well and cats like it except for one.
By Anna
My cats won't eat it. Sorry
By LORI C.
My kitten LOVES the food, the delivery is perfect, the food stays frozen until I get home from work to put it away. I just wish it were cheaper, but I also understand why it’s expensive. At least I’m getting what I pay for 😊
By Mary Elizabeth M.
The food is great. My picky Luna that won’t even eat any cat treats (I’ve tried about 30 different ) loves this food. Her fur is so soft. The customer service is outstanding
By Sue G.
My cat loves this food
By Alison H.
Our cats would not eat it. They turned their noses up at it.
By Nadine T.
My experience was great. Your food has helped my cat.
By Cheryl K.