The experience has been great
The experience has been great, I just wish my cat liked the food the most.
By Cassandra
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,851 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 373 reviews with 4 stars · Clear filters
The experience has been great, I just wish my cat liked the food the most.
By Cassandra
Delivery and product is great, but a little pricey!
By Tom T.
Great food that kitty loves and timeliness of orders, notifications, options to manage orders and adjusting deliveries, but it's so much packaging, especially the restock shipments. I'm hoping to find a local fresh pet food deli to switch too but this is working for now. Thank you!
By Claire M.
Great company and quality food. Easy to postpone or reschedule deliveries. My picky cat absolutely loves the food.
By Heather
My cats love the food. The only issue I have is that two shipments didn't have quite enough cold packs and the food was starting to thaw,
By ADC
My cat really liked the food!
By Teri E.
First, customer service is so insanely quick, professional, and helpful. I feel like i’m talking to a real person that cares! Second, the product offering is amazing. The food quality is high and my cats really love it. Had to get slow feeders to calm them down. I also like the cost/product. I’m willing to spend a little more to get them quality meals that are delivers to my door. I don’t think this is a negative, but my cats only like one flavor ha ha ha
By Bernadette
My cats are getting used to Smalls and I love that their feces doesn't stink!
By Catmom