cats & I are very happy
I'm really glad someone's finally making real food for cats. They are too - they LOVE it, they will not eat anything else now that they've had the real deal.
By Lily
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,851 reviews
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Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,851 approved reviews, newest moderated first
I'm really glad someone's finally making real food for cats. They are too - they LOVE it, they will not eat anything else now that they've had the real deal.
By Lily
Great food but purposely late on shipping. I pay the first week on a Friday my food is suppose to be delivered by Monday they been pushing back delivery dates each month. Not consistent
By Neil
Response from Smalls· Nov 13, 2020
Hi Neil, I am so sorry for your frustration! We always process our orders on Fridays but have never shipped over the weekend due to the perishable nature of our product. Previously, we used to ship orders on Mondays, but since August we've been shipping on Tuesdays and Thursdays. Unfortunately, a national dry ice shortage has been in effect for the last several months, so we switched to this staggered shipping schedule to ensure that all orders arrive nice and frosty by Saturday. That said, I would love to look into your account and see if there is anything further I can do to help! If you could email us at [email protected], I'd be happy to assist.
Quick shipping and happy to have found a healthier alternative for my cat. My cat can be quite picky so I'm glad that in the first package she was able to try a little bit of everything and identify what she liked.
By Nancy B.
I've tried feeding my cat Louie two of the foods you sent and he hasn't gone near either one of them. Three more to go. I'll let you know. BrianC
By Brian C.
My little kitten LOVES this food, the smooth bird is her favorite. I’m so glad we found a company that makes good healthy cat food. She goes crazy for it
By Teri M.
This is my first time with Smalls. I want to have my senior cat enjoy better health with their natural product. The customer support is outstanding when I had issues with the food and web site. The sample box gave me a opportunity to decide what was best and what he would consume. Making changes to future shipments was easy but due to my browser, I had problems arranging the ship date. This had nothing to do with the Smalls site which was being updated at the time of my problem. I am still adjusting the food as Mr. Kitty (who is extremely fussy)chooses what he will like in the future. I would heartily endorse Smalls for product and service. Oh, I forgot, the selections come frozen and extremely well packed so there is no spoilage.
By Marie E.
I wish I could have chosen the products in the sample pack, since I know my cat only like fish type wet foods. She seems to do quite well on it, but I do feel like the food is overpriced.
By customer
My cat throws up a lot and I have been searching and paying lots of money for prescription food or other brand name products. Smalls has been the best in reducing the vomit and my cat LOVES the dry food.
By Cat A.