SmallsReviews of smalls.com

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4.2/ 5

Great

3,851 reviews

Smalls4.2Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Smalls

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.

Smalls (smalls.com) has 3,851 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.

Also known as: smalls.com
Website: smalls.com
Category: Pet Stores
Listed on The Fair Hearing: 2026

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Oct 13, 2023

Complete RIP OFF

They make you believe that you are buying “samples” the charge 168 for a huge order. By the time you get the notice and the “charge” it’s too late to cancel and “no returns” my cats wouldn’t touch it and no not willing to mix it in with their food to do the whole “transition”… Complete rip off! I will find a shelter to donate it to, hopefully they’ll eat it…

By Suzy Smith W.

Response from Smalls· Oct 15, 2023

Thank you so much for flagging these issues with us - we'd be happy to help dispel some of your concerns. Smalls prides itself in our transparency, and ensures communication at several points before an order is no longer eligible for cancellation. To start, in the Account Portal your Upcoming Order can be postponed for up to 2 months at a time - the deadline for this, or any other changes, to apply to your next order is the Thursday before your order is set to ship, at 6PM EST. We send our Heads Up emails to customers who have a scheduled order early in the week - Monday or Tuesday - letting them know that their order is set to process on Friday, as well as important information such as out of stock announcements, and the subtotal for their upcoming order. On Thursday at 6PM EST, all changes to your order are locked in, and your order is set to charge, if you did not choose to postpone it. If your order charges when you weren't ready, we do have a limited window over the weekend to take care of this before the order is set to ship. Any order that is processed on time Friday morning can be cancelled as long as we hear from you before Friday evening at 6PM EST. After this time, our warehouse receives a manifest of all the orders shipping out for the week, and it is only at this time that we are unable to recall any order for refund or cancellation. Of course, it's always our hope that we're able to hear from all of our customers before this final deadline, but we're happy to take as many steps as we can to minimize the risk of an unwanted order.

Smalls reviews

3,851 approved reviews, newest moderated first

Oct 13, 2023
Plenty
Plenty. When your office informed me of the next shipment, I sent you an email message right away to inform you right way to cancel the shipment. However, you sent the package, and we were not able to return it because of perishability of the cat food. We are stuck with the food and an invoice. Please cancel our subscription and remove our name from your list. Thank you. --Melvia
By Melvia N.
Response from Smalls· Oct 15, 2023
We sincerely apologize for the inconvenience you've faced regarding the shipment and subscription cancellation. Feel free to reach out to our Cat Concierge team either via email or text for further assistance.
Oct 13, 2023
Best Customer Service EVER
Customer service was amazing! Quick response time and resolved my issue the day of. Love this company and so dos my cat!
By Mallory C.
Response from Smalls· Oct 15, 2023
Thank you so much for your kind words and positive feedback! We're thrilled to hear that our customer service team was able to address your issue promptly and to your satisfaction. Your happiness and your cat's well-being are our top priorities, and we appreciate your support and trust in Smalls.
Oct 13, 2023
Best food ever
Best food ever. My cats are addicted to this healthy food. Even my Siamese cat, who’s very picky. They are active again, play around the most of the time. I use to cook for my cats. But lately I had no time, and I was feeding them dry food, with guilty conscious. The result of feeding them dry food was, they were sleeping all the time. My Bengal cat started gaining weight. Now everything is normal. I’m glad to choose “Smalls”
By Kaiser R.
Response from Smalls· Oct 15, 2023
We're absolutely thrilled to hear about your positive experience with Smalls and the positive impact it has had on your cats' health and happiness. It's wonderful to know that even your picky Siamese cat is enjoying our food and that your cats are active and playful once again.
Oct 13, 2023
This food is a game changer
This food is a game changer. My 18 year old cat was very sick with diarrhea, vomiting and not eating. After putting him on smalls he has done a 180 he’s like a kitten again. Everything back to normal. He has been on it almost 2 months…❤️❤️
By Cassandra B.
Response from Smalls· Oct 15, 2023
We're overjoyed to hear about the remarkable transformation in your 18-year-old cat's health after switching to Smalls. It's truly heartwarming to know that he's bounced back and is enjoying life like a kitten once again!
Oct 13, 2023
Complete RIP OFF
They make you believe that you are buying “samples” the charge 168 for a huge order. By the time you get the notice and the “charge” it’s too late to cancel and “no returns” my cats wouldn’t touch it and no not willing to mix it in with their food to do the whole “transition”… Complete rip off! I will find a shelter to donate it to, hopefully they’ll eat it…
By Suzy Smith W.
Response from Smalls· Oct 15, 2023
Thank you so much for flagging these issues with us - we'd be happy to help dispel some of your concerns. Smalls prides itself in our transparency, and ensures communication at several points before an order is no longer eligible for cancellation. To start, in the Account Portal your Upcoming Order can be postponed for up to 2 months at a time - the deadline for this, or any other changes, to apply to your next order is the Thursday before your order is set to ship, at 6PM EST. We send our Heads Up emails to customers who have a scheduled order early in the week - Monday or Tuesday - letting them know that their order is set to process on Friday, as well as important information such as out of stock announcements, and the subtotal for their upcoming order. On Thursday at 6PM EST, all changes to your order are locked in, and your order is set to charge, if you did not choose to postpone it. If your order charges when you weren't ready, we do have a limited window over the weekend to take care of this before the order is set to ship. Any order that is processed on time Friday morning can be cancelled as long as we hear from you before Friday evening at 6PM EST. After this time, our warehouse receives a manifest of all the orders shipping out for the week, and it is only at this time that we are unable to recall any order for refund or cancellation. Of course, it's always our hope that we're able to hear from all of our customers before this final deadline, but we're happy to take as many steps as we can to minimize the risk of an unwanted order.
Oct 13, 2023
I messed up
Somehow I screwed up my address for the delivery and Smalls worked with me in fixing that and finally was able to get my order. There was good communication.
By Leslie
Response from Smalls· Oct 15, 2023
Thank you for sharing your positive experience with our customer service team!
Oct 13, 2023
My cat excepted the food immediately
My cat excepted the food immediately. We wer very surprised because he likes a wetter mix, but he just loves smalls. He also loves the treats, which I wasn’t sure about. He has a digestion problem but the treats are good for him.
By Rita H.
Response from Smalls· Oct 15, 2023
We're thrilled to hear that your cat took to Smalls food and treats with such enthusiasm! It's fantastic that even if your cat has specific dietary needs, our products have been well-received and suitable for his digestion.
Oct 13, 2023
lilo loves!
lilo loves!
By bridget R.
Response from Smalls· Oct 15, 2023
So happy to hear this! Thanks for the feedback.

SmallsReviews of smalls.com

Rating distribution

What customers rate

About Smalls

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SmallsReviews of smalls.com

Rating distribution

What customers rate

Smalls reviews

Plenty

Best Customer Service EVER

Best food ever

This food is a game changer

Complete RIP OFF

I messed up

My cat excepted the food immediately

lilo loves!

About Smalls

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

Smalls reviews

Plenty

Best Customer Service EVER

Best food ever

This food is a game changer

Complete RIP OFF

I messed up

My cat excepted the food immediately

lilo loves!