Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,851 reviews
SmallsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,851 approved reviews, newest moderated first
My 3 cats have come asking for their Smalls dinner
By Cheryl H.
Response from Smalls· Dec 9, 2024
That’s so adorable! It sounds like your cats have become big fans of their Smalls meals! 🐾🍽️ It’s always a good feeling when they’re excited for dinner. If you ever need help with your orders or have any questions, feel free to reach out.
Our cats love this food. They look forward to meals and even anticipate feeding time. I like the fact that the food is good and good for them. The food is easy to order. The customer service is excellent with quick response time.
By Nancy D.
Response from Smalls· Nov 17, 2024
Thank you so much for sharing your experience! We're thrilled to hear that your cats love the food and that it's been great for their health. It's wonderful that the ordering process is smooth and that our customer service has been helpful. If you ever need any assistance we're always here to help! 🐾
My cats adore smalls! I’m so happy I tried it for my cats. My one plus size cat lost a few pounds that she could afford to lose. While my underweight cat put some healthy weight on. Another one of my cats throws up hard food. I have 8 rescue cats and they all needed different things from the food they were eating and smalls did that for each one.
By Carly M.
Response from Smalls· Nov 17, 2024
Thank you so much for your wonderful feedback! We're so glad Smalls has been a great fit for all your rescue cats, each with their unique needs. It's fantastic to hear that one cat lost a healthy amount of weight and another gained some needed pounds, and that your cat who struggled with dry food is doing better now. It's always great to know that Smalls can meet the diverse needs of our furry friends! If you ever need help adjusting your order or trying new flavors, we're here for you. Thank you for giving Smalls a chance to be part of your cats' lives! 🐾
My 4-y-o rescue cat was gaining weight on kibbles. Now that she's been on Smalls for three months, she's looking slimmer, is still spunky and energetic. Unfortunately she only likes chicken. I had to donate the other proteins we tried to a cat shelter. Once I had to cancel an order set to arrive in a Florida hurricane, so I bought a few little cans of grocery store wet food. That made it hard to get her back on Smalls when the next order arrived. Now she gets Smalls with a bit of grocery wet food mixed in. Seems to work fine and I may be able to add fish for more protein variety.
By Pamela D.
Response from Smalls· Nov 17, 2024
It's so great to hear that your 4-year-old rescue cat is looking slimmer and still maintaining her spunky energy after switching to Smalls! It’s understandable that cats can sometimes be picky about proteins, and it sounds like you're doing a great job mixing things up to keep her happy. If you ever need help adjusting or trying new recipes, feel free to reach out! We're here to support you and your cat's journey to health and happiness. Thank you for sharing your experience with us! 🐾
Spooky loves Smalls. When I'm putting her food in her bowl, I have a hard time keeping her head out of her bowl. Lol! I never heard her make so much noise while she eats as she does with Smalls. She's a happy cat!
By Cheryl P.
Response from Smalls· Nov 17, 2024
It sounds like Spooky is absolutely thrilled with her Smalls meals! 😻 It's always such a joy to hear about a cat loving their food so much that they're practically diving into the bowl. We’re so glad she’s enjoying her meals and living her best life. Thank you for sharing this adorable update! 🐾
Great fresh food for our beloved cats! The customer service experience is awesome- and my cat loves this new food! His energy is increased and digestion so much better.
By Laura Van S.
Response from Smalls· Nov 17, 2024
It’s wonderful to hear that your cat is thriving on Smalls! 🌟 Better digestion and more energy are such positive signs of how well he’s adjusting to the new food. We're so happy that both your cat and you are enjoying the experience, and that our customer service has made it even better. Thank you for sharing this feedback! 🐾
I enjoy feeding my cats Smalls. Their coats seem healthier and they have more energy. The customer service is excellent. I highly recommend!
By T S.
Response from Smalls· Nov 17, 2024
Thank you so much for your kind words! We're thrilled to hear that your cats are thriving with Smalls and that you’re seeing improvements in their coats and energy levels. It’s great to know our customer service has also made a positive impact. We really appreciate your recommendation and your support! 🐱
I am very impressed with the quality of the food and the amazing changes I have seen in my cats! More energy, more zoomies, solid poos! Don't get me started on the most attentive customer service ever! To be able to text and receive a text back, literally amazing! I love this company and I will continue to feed smalls to my 2 boys! Thank you so much!
By Courtney S.
Response from Smalls· Nov 17, 2024
Thank you so much for your fantastic feedback! We're so happy to hear that your cats are thriving with Smalls, from the extra zoomies to the solid poos—sounds like they're loving it! It’s also great to know our customer service has made such a positive impact. We truly appreciate your continued trust in us, and we're so grateful to be part of your cats’ journey to better health. Thank you for choosing Smalls! 🐱
