SmallsReviews of smalls.com

GREAT company and fantastic service. Unfortunately our cats could not transition, but I highly recommend Smalls to other people whose cats own them. Of course, you don't own the cat. The cat owns you.

I didn't experience any problems with your company.You're very prompt in getting back and the delivery was well packed. It's just that I have 2 kittens.And if I wanted to keep this going it's quite expensive; plus I'd like to give my kittens variety because they're really very good about different flavors and different types of food. The other food that I get for them i try to make sure I get the healthier brands. I know it doesn't compare to the type of food you are making which is fresh food and definitely better for them; I'm sure. I have two small dogs as well and we also tried Farmer Dogs. They were also very expensive but that food my dog's did not like at all. And it's probably because I didn't start them out on it as puppies.I believe that you'd have to start your animals out right away with the type of food that you sell and the type of food that they sell for dogs. But my dogs are 12 and 9. Anyway needless to say we canceled it and would have canceled it anyway because it was very expensive. Before these types of foods were ever introduced I had a cat that lived twenty one years and only had 1 UTI. So i think. It's a great thing having healthier food for pets.But just like for people trying to stay healthier;everything is so expensive right down to medicine.So anyway I said my peace. If I do decide to order from your company it'll be intermittently.I don't want that to be the only thing that they have day after day, month after month, year after year.

Customer service was extremely unhelpful, cold and mechanical. Refused to help me with an order I needed cancelled which was in warehouse BUT not shipped. Understandable there is timelines, but my situation was not common. Refused to reroute my order, cancel my order or toss my order in the garbage- anything beside getting to me… offered no help - just kept telling me there is nothing they could do. I love love the product and hoped to be a lifetime customer… but the customer service felt robotic, inhuman, and without compassion… and that’s not something I feel safe supporting - will not be and customer any longer

my cats won't eat your food and I can't get out of my contract with smalls. I have to go to my bank to stop payment, and this will cost me more money. It would be nice if you had customer service !

I initially wanted to try a "fresher" cat food that may help minimize hair balls etc. which hopefully all 3 of my cats would like. I ordered the sampler pack based on the quiz and completely missed the fine print (vaguely) stating that the 10 samples I was trying would turn into a 43 item order and auto charge/ship with no time to cancel once the notification came through. I have not found one kind that my cats like.. the only one they seemed interested in was the "smooth fish" but none of them had more than a few bites. One of my cats got very sick for about 4 hours vomiting after trying the smooth fish. Now I have a freezer of 45 food packs that I cannot feed my cats.

Wonderful product - had no problems transitioning my cat over. He absolutely loves this food!

After almost two years of my cats enjoying this cat food and of me enjoying the quality of the food and the convenience of having it delivered, I’m done. For the past several months, the orders have been delivered late and in questionable condition. The boxes have been damaged and the food has partially thawed. The first couple of times, I thought it was a temporary glitch so I didn’t contact the company. However, the last few times (including the current order which has not been delivered yet), I have communicated with the company and was assured that this problem was being investigated. Late deliveries are a problem because of what it takes to transition your cats to different food. One of my cats has intestinal issues if the transition is too fast. I just cancelled my subscription, and it’s a shame.

I have 2 cats who have never agreed on a food until now. They have gobbled up every flavor and though it initially seemed expensive it wasn't that much more than the wet cat food I was giving them when I did the math and it's a hell of alot fresher and has better ingredients. Worth it for my fur babies.