The promptness of delivery
The promptness of delivery. Bart loved the food. He has since crossed Rainbow Bridge
By Susan T.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,851 reviews
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Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,851 approved reviews, newest moderated first
The promptness of delivery. Bart loved the food. He has since crossed Rainbow Bridge
By Susan T.
My adult "Orange Cat" became a fan of this product, especially the fish-containing pods. This human was happy to be able to keep nourishing food on hand in the freezer -- and pleased with the ease of defrosting safely each portion individually.
By Joyce T.
Always responds to my questions quickly
By Julie S.
I had some problems with my subscription &their customer service was very helpful in straightening my account. They were friendly & attentive.
By Maryann S.
Both of my cats are becoming 'senior' and I wanted to look into changing up their diet to ensure they were able to maintain themselves. Since they began on Smalls, their fur is the nicest it's ever been, no more vomiting from hard to digest commercial wet cat food, and, there's a noticeable 'pep' to their step & overall health is better. Thanks!
By TheBart
You sent food my cat is allergic to and the customer service was terrible also I did not order recurring shipments and you just keep trying to send me stuff . Lease remove me from all that you are.
By DeAnna
Our kitty cats love smalls! Their favorites are the cow and pig! Happy to give them a more healthy option then the typical cat foods out there. We love our babies too much to offer them anything less :-) We highly recommend smalls.
By veronica F.
You need a better delivery service. My original order came with just insulation and no dry ice. All the product was thawed and warm. I had to throw it out. You did send a replacement order but again about 1/3 of the product was thawed but it was still cool enough to refreeze.
By John S.