The representatives were kind
The representatives were kind, patient, and seemingly interested in what I called about. Very pleasant experience. They listened, which is different for most companies, and the helped solve the problem.
By Clay
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
223 reviews
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Specialized Loan Servicing (SLS) is a mortgage loan servicer. At SLS, customers are our number one priority, so we provide many resources to help them manage their loans. Visit www.sls.net to learn more.
Specialized Loan Servicing (SLS) (sls.net) has 223 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
223 approved reviews, newest moderated first
The representatives were kind, patient, and seemingly interested in what I called about. Very pleasant experience. They listened, which is different for most companies, and the helped solve the problem.
By Clay
In actuality, I was quite surprised with the response. It was quick and easy I received what I requested and less than 30 minutes they help me a great deal, and I am so grateful.
By Sandra B.
Representative was professional, knowledgeable, patient and friendly. My reason for calling was addressed immediately
By Hassan A.
Horrible company!! Crappy run around service. Not prioritized at all. Treat you like absolute trash! Never again!
By Rick F.
Every time I have called to ask questions the staff is always able to help and explain things better to me.
By Pamela F.
Very kind, helpful and solved my issue!
By Denise I.
Courtesy willingness to help and being able to answer your questions and the ability to direct you to the person who can jelp.
By Rhonda H.
This company is terrible in every aspect. Avoid! Terrible customer service. Inept systems in place. Turnover is so high, they don’t even allow you a point of contact, even with issues ongoing for a month. BBB complaint made. Awful experience continues.
By EZ