SlickwrapsReviews of slickwraps.com

Can’t deliver and refuse to refund. Do not buy these products. It has been a month since placing my order which was shown as “In Stock”. Customer Support was completely unhelpful. I am still waiting for the email that my wrap has shipped. They refused to cancel the order and refund the purchase price, and tell me they will only cancel the order within 2 hours of placement. I will never buy their products again.

Absolute trash Order my wrap for XS on 16 Sept and its 15 Oct now and still no word from them. Keep saying they have received a high volume of orders. Seems to be lame excuse especially when there are 1000s of forums filled with people venting out their frustration about the same issues for years now. And also they don't give our refund unless you email them the cancellation within 2hrs of placing the order. Absolute garbage

Honestly, the product is not bad. That's about the only good thing I can say about the company though. I've ordered from them 7 times so I have a good feel for how they operate. Firstly, it takes them literal weeks to process your order. My latest order processed for 16 days - more than half a month! They chalk this up to a 'large number of orders due to recent sales' which if you browse their website from time to time you know is a lie because they will throw a 50% sale for nearly anything! Oh, Tim for HR's dog has a birthday? Special Fido's sale! everything 70% off!!! If you have trouble keeping up with demand when there are sales then you desperately need to hire more staff because there is literally a sale going on 24/7 - if you buy full price, you caught them at a verrrrrry bad time and your new name is now bobo the clown because you are a fool. I've never had to use support until a couple days ago. The wait this time just got to me. I had gotten a new phone and really didn't want it to get scratched. Because of this, I ordered the upgraded shipping - BIG mistake. Yeah the shipping was quick at 2 days, but if it processed for 16 days it might as well have been 18 day shipping, and nobody in their right mind is paying $6 for that. They use Zendesk support for what it's worth and they really are not helpful. I asked if they could downgrade my shipping and refund me the difference because at this point I really didn't care about the extra day or two it would take to ship and they literally just ignored the question. They said they apologize for the wait - it will get there eventually. Useless. In fact - less than useless, I took time drafting up a message to get that garbage for a response. Maybe it wasn't all bad - they did send it out the next day so maybe I triggered something. If that wasn't bad enough - they had a sale and I got an email saying you get a free screen protector with the order of any wrap. So, like 5 hours after getting that email I ordered a wrap and after waiting 18 days I finally get the package and to my surprise, no screen protector in the package! Maybe by the time they shipped it out the promo had expired but that would have to be the lamest excuse in the book. If that were the case they could say each screen protector ordered would have 10 million dollars included in the box but only for today and then delay everyone's order a day late so they dont have to include it, really scummy practice they've shown here. All in all, the product is alright - I kinda like their natural series for my macbook. However, it's not worth the hassle, you're probably better off with a competitors product which you probably can guess the name of since every tech youtuber in the world is sponsored by them. If Slickwraps can ever fix their horrible logistics, please let me know and I would consider ordering again from them but as of now they've lost me as a customer. I hope my review helps you out and you consider other options - this is just unacceptable behavior from a company in this day in age. # UPDATE: email: nickmariasi(at)yahoo.com order #: 3648217

Took a full two weeks to ship out and once done, USPS has managed to get it as far as Chicago in the last week! When I emailed support to ask about the delay I was just given the response that they have lots of orders, that it. Really poor service so far, I hope the actual product is good but on pure service, nah.

I placed an order on 8/30. When my order did not ship by the end of the next following week I emailed customer service to ask why it still said "processing". They informed me that I had purchased my items during a "sale" and that it would take a bit to get my order. Two weeks later, when my order had not shipped still, I contacted customer service again to see what the holdup was. I was given the same line about it being a "sale" and that it would ship by the end of the next week. At the end of the next week it got an update that my order had shipped, however upon checking the tracking number, only the label was printed. Two weeks later my items tracking has not changed and customer service is still stating that it will ship sometime next week. This is ridiculous to go over a month without an item and to have no idea as to why. The line about a "sale" is a lie because every day is a sale at slickwraps. I have checked back week after week and there is always a 40%-50% off sale happening that ends "today". Safe to say I won't be ordering from them again.

I ordered a gloss wrap for my Samsung Galaxy Note 9. They took my money the same day I ordered but it took four weeks for it to ship. And when I tried to log into my orders it didn't exist. I emailed customer service after two weeks of waiting of it to ship and that it was not appearing in my recent orders and they essentially told me I was being impatient as I had ordered during a sale time. After waiting four weeks I emailed them again stating that I would like to cancel my order as they had taken my money and not shipped me anything for 4 weeks an hour later I get an email saying my order has been shipped and then 10 minutes after that, I received what I would consider somewhat sassy email from the customer service lady I had emailed two weeks ago. I received the product then 3 Days Later. I had quite a difficult time applying it as the 'microfiber' cloth they provided me constantly shedded and both of the wraps I received had air bubbles with small plastic pieces underneath them. And to top it off the whole back piece is several millimeters larger than my phone so it over hangs over the edge so I imagine it will probably peel up quite quickly. Also I was quite displeased as I had watched the video and read the instructions and have previous experience with vinyl and tempered glass screen application as I work at a phone store. I wont order from them again.

Ordered my skins on the 3rd of September when they had the limited time sale going on (which is still going on; so much for "limited time offer") and for about two weeks, had no update in shipping as it was still "processing". I received an email on the 22nd of September telling me that my order was shipped but for the past week I've been checking the USPS tracking number they've provided but it says they've yet to receive the items to ship off. Been in contact with their customer service rep who tells me that newer orders are somehow affecting my order placed four weeks ago and that my order will actually be shipped *maybe* next week. Should have just paid the extra money and gone with dbrand.... UPDATE 22-OCT-2018: Since contacting me to request my order number, no further contact had been initiated by slickwraps in regards to this review. My order had apparently been shipped 44 days after date of purchase but still has not been delivered to myself. Now been contacting them to request a refund but they're adamantly refusing to initiate one. In the meantime, I made an order with dbrand and received the skins within 7 days - much better company if you ask me. UPDATE 23-OCT-2018: Slickwraps have responded to this review with their same copy and paste comment requesting my order number. Clearly they have no intention of actually looking into my case since I provided them with this information the first time they asked for it over two weeks ago.

Where do I start? Placed order on Sept 6. It wasn't even shipped until Sept 13. I didn't receive it until Sept 23! To top it off it didn't even come with a microfiber cloth it shows in application videos, it has clear defects (poor cuts) along edges, and their return policy says it can't be returned once removed from wax paper. Very poor quality. I've ordered from a competitor many times without issue. Thought I'd try these guys. Mistake. First and definitely LAST time with Slickwraps. Update 10/29/2018: Slickwraps responded to my customer service email. I requested a refund as I did not want their product after the long wait to receive the product and then it was defective. They would not refund me but instead shipped a replacement. I did not want the replacement as I would rather shop elsewhere. I will not purchase from a company that forces me to keep their product and not offer a refund on a defect they have acknowledged. To top it off they disputed my original review! Trustpilot removed it until I could prove I had a legitimate "buying experience." Sad response for customer service. Please stay away from this company. There are other better choices out there.