I want to return the product and I have…
I want to return the product and I have been unable to get information to return the product
By Elizabeth H.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
48 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Sleep Zone, we will bring you bedding products with premium quality, superior technology, and new Fabric innovation. We provide the best performance products, all beyond basic functions, all while providing you with a fantastic experience at affordable prices. We care about your quality of sleeping experience and your health. Sleep Zone products are products you can be proud to use for your whole family, just for you, or even as gifts. For the ultimate night's sleep, indulge yourself in cooling, soft, breathable, style, and luxury with our bedding products.
Sleep Zone (sleepzonelife.com) has 48 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 12 reviews with 1 star · Clear filters
I want to return the product and I have been unable to get information to return the product
By Elizabeth H.
I recently purchased the “extra thick mattress pad” from your store. Unfortunately, the product is not as described: it is much thinner and less comfortable than expected, and does not match the description or photos at purchase.
By Kristina P.
I placed an order on 11/3. I have not received the order as of today 11/24/2025
By Cherrie J.
Package did not arrive and no one from customer service has responded to me. They sent me nothing but a tracking number and an alert from the post office. I’m out the money with no package!!!
By Mary S.
This is a mattress PAD not a mattress topper. It’s flat, very disappointing.
By Kelly H.
I’ve tried reaching out to this company numerous times and no one responds. Terrible customer service
By CV
The pillow o ordered became more thin and I did not even use it much . It’s been only 60 days n it’s paper thin
By Fazal S.
Poor quality sleep topper
By Michael D.