Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
368 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com
Sleepypod (sleepypod.com) has 368 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
368 approved reviews, newest moderated first
I ordered a large harness and the harness inside the package was an XL. I emailed on Saturday and they responded on Sunday stating they would send the correct size, express shipping. Appreciate the quick response.
By Robin
Similar to experiences described by others, I purchased a car harness through their website.1 month ago. I have emailed them three times asking them to cancel and refund the order as they have not delivered. AVOID THIS COMPANY!!!
By Alex
Response from Sleepypod· Aug 17, 2023
Hi Alex. We sincerely apologize that this has happened as this is not how we conduct business. Our customer support team lead has reached out you and please feel free to ask him any questions you may have. We wish to remedy and come to a quick resolve for you. Thank you. The Sleepypod Team
This is my second purchase of a Sleepypod carrier! I purchased the dome for my cat years ago and it’s her favorite thing! The new tiny puppy loves our new Sleepypod! It is perfect, and keeps him extra safe!
By DeShan
Have received only 1 of 2 items from my order with no communication about the missing item. Have tried filling out their form online, emailing them and calling them (which always goes to an answering service where they take a message that never gets answered), and have received no response.
By Mitch C.
Response from Sleepypod· Aug 17, 2023
Hi Mitch. We sincerely apologize for this experience and we have put one of our customer relations team members Erick on this. Please let us know if there is anything else we can do for you and we're glad to. Thank you. The Sleepypod Team
Very happy with the quality of the product
By Jason L.
Response from Sleepypod· Aug 1, 2023
Thank you, Jason. We are happy to hear that you are happy with the quality of your Sleepypod product. We'll be sure to pass your comment along to our team.
I wanted this company to succeed but unfortunately my experience echoes that of other reviewers. I simply wanted to buy one of the seatbelt harnesses... particularly since they received such a glowing review from the testing company. Cash in hand, ready to order - but given some of the delivery issues others have had, plus some other questions I had - I attempted to contact them through their online phone number and email contact page. Left 2 emails and 4 voicemails with their answering service. I did actually have one individual email me back - but he couldn't seem to reply to my request for a phone call (it was going to be easier to spend 4 min in a call than days emailing back and forth). In the end, combined with the negative reviews and issues from others - this company is just not worth the hassle to deal with. What a shame that poor customer service will likely sink this company with what appears to be a good product (but how would I ever know for sure)
By Steven M D.
Response from Sleepypod· Aug 1, 2023
Hi Stephen - Thank you for providing feedback. Customer feedback is important to us as it helps to make our company better. It is disheartening to read that we let you down. Your experience was not one that we strive for at Sleepypod, and we are very sorry to hear that you did not hear from our customer support team. We have taken steps to address inconsistencies so this experience does not occur again. We want to make this right if you will allow us. If you are interested in giving us another opportunity, please email Jeff at [email protected].
If I could give 0 stars I would. I ordered on 11/14/2022 and as of 1/5/2023, I have yet to receive my order. This company is a scam.
By Gena J.
Several weeks after paying and ordering, I’ve received no SleepyPod and no updates whatsoever. (Delivery was promised in 5-10 days, and it only needed to be delivered within the same state.) I’ve called multiple times and left messages, but Customer Service never returns my calls. If you buy a SleepyPod product, definitely don’t order from the company itself.
By Anna P.
