SleepObraceReviews of sleepobrace.com

Horrible they are also known as sleepbrace i think they just changed their name. They say they offer a 30 day money back but you have to pay a 35.00 fee and all shipping costs back to China. Not worth returning you will owe money this is false advertising of a return policy

I’d give zero stars if I could. I requested a refund since I ordered this over a month ago and have not even received tracking info. Was told they were “restocking” due to high demand and offered a 10 percent refund but no ship date. The only way to get a refund is to dispute the charge with my bank. Terrible terrible terrible customer service. Don’t buy this!!!

So the reality is that you are able to get this product significantly cheaper on Alibaba, because it ships from China. They simply have had the money to get the Chinese product with their own label. You can literally get ten of the D1, D2, and D3 sets for $10. When I found out this came and was shipped from China, and that their refund policy guarantee is based on sending the product back after, and must be received within thirty days (which, it is China, and is not a reasonable expectation), I asked them for a refund which they refused. This is the first warning. If they do give the refund, I'm willing to reconsider this review but unless this is the case, save your money and order them on Alibaba. Look up D1, D2, D3 teeth straightener. You will find it. Cheers. Christian Israel P.S. They are telling many people that they have issued refunds, but there is no proof that this is the case, except to console readers here. Prove me wrong.

WARNING: If it does not deliver to the appropriate home, SleepObrace will not try and rectify the situation by a refund or replacement. So you’ll be out money and have no product in hand. When you reach out to SleepObrace to inform them of this, only thing they will say is, “based on the information provided by USPS tracking, your order was successfully delivered.” No desire to try and help their customer find a remedy or solution. Just points the finger at USPS and doesn’t care that you wasted your money. Horrible customer service. BE WARNED before you purchase. Also, seems like they deleted my negative review from their Instagram. Heaven forbid their page has an honest review from someone about their experience.

I ordered more than a month ago. Sent several emails and messages but never got any reply. Very dissapointing. I should check review about sleepobrace before I ordered :(

Cheaply made. Different logo on product (from Alibaba). Way too small for adults. Update/response to sellers reply: If you‘re the original one, then why is there a different logo on your product?😅 I did request a refund/return via email but never got a reply from you!

I placed an order over 3 weeks ago. I haven’t received tracking information or anything. I’ve emailed and messaged the company thru PayPal… nothing🤬 .Customer care is horrible and no had information on my product and won’t reply to issue refund!!! I will be disputing the charges!

I purchased a product in Nov. 2021 and was told delivery would take 1-2 months, I was fine with that, but after 2 months there was no sign of my package, I constantly tried to reach someone and they would take weeks to respond, basically telling me it was held up. I was being understanding and waiting patiently, by July 2022 I was very upset I still hadnt received my package and this time their responce was different, they were dismissive and treating it with a not my problem attitude. In the end no one took responsability for the lost package, they refused to refund me and to this day Feb. 21 2023 I still havent received the package. Never buying anything from them again and I recommend you don't either.