Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,736 reviews
SleepDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Sleep Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
SleepDirect.com (sleepdirect.com) has 1,736 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 32 reviews with 3 stars · Clear filters
like the opitions of sizes you get but the head gear needs more grip to stay put , it moves when you turn over and mask leaks.
By Gary S.
Response from SleepDirect.com· Dec 19, 2017
Gary - we will share your comments with the manufacturer of the product you purchased. Thank you for the feedback.
I gave it a 3 bcuz of the smell. I had to return it. Couldn't sleep with my CPAP bcuz I couldn't stand the smell left from the machine. I would have liked to have kept it.
By Kellie
Response from SleepDirect.com· Dec 19, 2017
Kellie - we are sorry the SoClean seemed to bother you. I'm glad you were able to return it for a refund under the 30-Day Trial.
Too complicated and time consuming for senior citizens, My wife has used CPAP machine for nearly 7years and has sanitized it and has not made her sick. Cost too much to return. Will never recommend to anyone.
By Jack J.
Response from SleepDirect.com· Nov 17, 2017
Jack - if you would like some help understanding the SoClean unit, we would be happy to arrange that for you. Please feel free to reach out to us any time. Thank you. GR
The return policy is worthless. How do you know if it is right for you unless you use it. Under their return policy if you use it it's yours regardless.
By Dennis B.
Response from SleepDirect.com· Nov 17, 2017
Dennis - as we state on our website, there is a 30-day return policy on the SoClean unit you purchased. If you find it's just not for you, by all means contact us so we can arrange a return. Thank you. GR
There is to much length which causes a lot of doubled up material next to your head.
By Michael F.
The clear tube started to fill with water after only two times using it I have to disconnect it totally and only hook it up when it's time to clean
By Darrell M.
Response from SleepDirect.com· Sep 25, 2017
Hi Darrell - I believe our CS has reached out to you to try and get that resolved. If not, please send us an email at [email protected] and give us your order # and a brief explanation of the issue. We will get this taken card of ASAP.
I had a hard time reaching the company to place my order. Left several msg with no reply. Once I was able to reach them and place my order I did receive my product quickly after having to pay the over night delivery fee. Once in France with my new device the key pad stopped working. Customer Service via email and phone was slow and with not much initiative. I was provide the contact information for a supplier in France and after three days with no device was provide a replacement unit by the company in France. When you spend close to a $1000 dollars you expect more for a service. Customer Experience is about feeling important, feeling like people care about you and your needs. This company has a long way to go in this area before they can really get and keep customers.
By Martie L.
Response from SleepDirect.com· May 1, 2017
Martie - we are very sorry about this entire experience. I was the one that was personally working to help you secure a new unit while you were traveling in France. Once you contacted us, we reached out to the manufacturer of the unit and tried to get you a contact in France that could help. While a few days did pass during that process, I'm happy to hear that you were able to get a working unit. Greg Rice - General Manager.
I've used a CPAP machine for 15 years. My biggest concern was the how too clean my CPAP MACHINE internal (pump & filter area). I purchased this So clean machine to clean my entire machine. Once I setup my so clean machine I realized that it is ONLY cleaning the mask, hose and tank. it doesn't clean the internal parts of the CPAP. The setup of the Soclean machine was confusing you only show a newer model CPAP machine. Instruction should have Quick Start instruction for different model machines.
By CRAIG L.
Response from SleepDirect.com· Apr 18, 2017
Craig - the SoClean is designed to sanitize the parts of a CPAP system that can develop, and harbor, harmful bacteria within a persons CPAP equipment. This happens within the parts of the system where the warm, moist air is generated and then pressurized for therapeutic benefit. This means that the SoClean will sanitize the water, humidification chamber, tubing, and mask/headgear. The components within a CPAP's blower system are not directly exposed to the aforementioned environmental factors. To protect the inner components, CPAP manufacturers have designed an externally mounted filtration chamber to keep particulate matter from entering the CPAP. When manufacturers guidelines are followed the filter is kept clean and the inner components are protected. As far as the quick start guide, SoClean endeavors to make the set up process as easy as possible. The instructions are designed to fit a wide array of differing CPAP models. SoClean has technical support staff available Monday - Friday to assist with any set questions or concerns. We hope this helps. Greg Rice, GM, Sleep Direct
